Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Open To Work

Eric Gardner

Tampa,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Administrative AssistantSUPERVISORNight AuditorASSISTANT MANAGERFRONT DESK MANAGER

Work Type

Full TimePart Time

Location Preference

On-SiteHybrid
Location: Tampa, FL, US
Open to relocation: Yes

Salary Range

20/hr - 1000/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time off401k matchPaid sick leaveHealthcare benefits

Summary

Professional and reliable administrative professional with extensive experience in supervisory roles. Known for enhancing office efficiency through effective team collaboration and process improvement. Recognized for adaptability and results-driven approach, ensuring seamless operations and consistent support for staff and executives.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Avid Property Management
Tampa, FL
11.2025 - Current
  • Answer 32-75 phone calls and emails, ensuring effective business correspondence.
  • Oversaw daily office operations, ensuring efficient administrative workflow.
  • Managed homeowner communications, ensuring timely responses to inquiries and resolving issues effectively.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to homeowner inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.

SUPERVISOR

KG-CCO
Tampa, FL
11.2022 - 09.2025
  • Lead a team of 15, enhancing call flow efficiency and customer satisfaction.
  • Implement training programs, improving team skills and reducing errors.
  • Manage escalations and resolve technical issues, ensuring seamless operations.
  • Facilitate healthcare profile setups, optimizing user experience and accessibility.
  • Oversee time card approvals and absenteeism reports, maintaining workforce discipline.
  • Fostered a collaborative team environment, enhancing communication and morale among 15 team members while managing diverse responsibilities.
  • Streamlined call flow management processes, yielding measurable improvements in customer satisfaction and reducing average handling time.
  • Analyzed consumer feedback to identify common issues, leading to targeted training sessions that improved service quality and resolved technical problems.
  • Maintained accurate records of team performance and training attendance, ensuring compliance with corporate standards and facilitating continuous improvement.

Night Auditor

Hyatt House Louisville East
Louisville, KY
07.2021 - 06.2022
  • Provided quick and easy processes for check in and check out for guests.
  • Settled customer disputes in a professional and pleasant manner.
  • Handled monetary transactions and audits.
  • Greeting guests and assisting with concierge needs.
  • Ran nightly processing sequence to reset the system for the next day.

ASSISTANT MANAGER

Aldo
Tampa, FL
11.2020 - 06.2022
  • Provided optimal assistance to the general manager and handled a variety of tasks.
  • Maintained up to date knowledge of all retail promotions.
  • Effectively created sales goals and schedules for our employees.
  • Handled opening and closing processes.
  • Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays.
  • Identified and maximized sales opportunities and increased customer retention rates.
  • Promoted to assistant manager from sales associate. Maintained 2nd place in regional sales.
  • Greeted customers and assisted them in finding the products they needed.

FRONT DESK MANAGER

Ramada Plaza Hotel & Convention Center
Louisville, KY
06.2018 - 09.2020
  • Managed front desk operations and customer interactions such as booking reservations.
  • Booking for conventions and being a concierge for guest services.
  • Answering calls, greeting guests, and assisting with any guest relation issues.
  • Effectively used task management skills to complete front desk duties and ensuring quality control.
  • Creating and implementing daily tasks and schedules for employees.
  • Processed daily monetary audits and inventory audits.

FRONT DESK AGENT

Comfort Inn and Suites
Louisville, KY
11.2016 - 06.2018
  • Handled front desk operations such as booking reservations and checking in and checking out guests.
  • Answered multi-line phone system, greeted guest and kept a clean and neat work environment.
  • Effectively assisting customers, driving airport shuttle van and collecting payments from guests.
  • Effectively using task management skills to complete tasks.
  • Promoted to manage the Ramada Plaza Hotel due to efforts assisting in raising Medallion score.

CUSTOMER SERVICE REPRESENTATIVE

Jefferson County Clerk’s Dept of Motor Vehicles
Louisville, KY
09.2014 - 05.2015
  • Built a strong working knowledge of the company procedures and protocol.
  • Answered phone calls and provided callers with pertinent information and assistance.
  • Assisted customers with obtaining proper registration and tags for vehicles.

Education

ASSOCIATE - Early Childhood Education

Northern Kentucky University
Newport, KY
01-2011

HIGH SCHOOL DIPLOMA -

Pleasure Ridge Park HS
Louisville, KY
01-2009

Skills

  • Active Listening, Answering Phones (Expert), Bartending (Beginner), Collaboration, Communication Skills, Conflict Management, Customer Interaction (Expert), Customer Retention, Customer Service, Guest Relations (Expert), Guest Service (Expert), Instruction, Inventory Control, Management Skills, Mentoring, MS Office, Process Improvement, Quality Control, Receptionist, Reservation Management, Retail Management, Retail Promotions, Supervisory Experience, Tech Savvy, Technical
  • Data entry
  • Office administration
  • Computer skills
  • Administrative support
  • Time management
  • Microsoft Word
  • Microsoft Excel
  • Microsoft outlook
  • Filing
  • Appointment scheduling
  • Data organization
  • Mail handling
  • Multi-line phone systems

Timeline

Administrative Assistant

Avid Property Management
11.2025 - Current

SUPERVISOR

KG-CCO
11.2022 - 09.2025

Night Auditor

Hyatt House Louisville East
07.2021 - 06.2022

ASSISTANT MANAGER

Aldo
11.2020 - 06.2022

FRONT DESK MANAGER

Ramada Plaza Hotel & Convention Center
06.2018 - 09.2020

FRONT DESK AGENT

Comfort Inn and Suites
11.2016 - 06.2018

CUSTOMER SERVICE REPRESENTATIVE

Jefferson County Clerk’s Dept of Motor Vehicles
09.2014 - 05.2015

ASSOCIATE - Early Childhood Education

Northern Kentucky University

HIGH SCHOOL DIPLOMA -

Pleasure Ridge Park HS

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