Jodi Knight
Nashville,TN
Summary
Results-driven Revenue Cycle Specialist with extensive experience in patient billing, collections, and insurance claims processing. Skilled in analyzing data to identify trends, resolve payer issues, and ensure timely reimbursement. Proven ability to train and lead teams, resulting in improved performance and KPI adherence. Adept at navigating complex insurance systems, interpreting benefits, and communicating patient financial responsibilities clearly. Committed to optimizing processes that enhance patient experience and support organizational success.
Overview
10
10
years of professional experience
Work History
Patient Financie Collector
Charlie Health
10.2023 - 07.2025
- Communicated effectively with patients to explain billing statements and payment options.
- Provided training and support to staff on patient finance best practices and software tools.
- Established key performance indicators (KPIs) to measure the effectiveness of patient finance initiatives, improving team goals by 50%
- Developed and implemented standardized procedures that reduced operational discrepancies and improved overall quality by 75%
- Created detailed documentation outlining new process protocols and training materials for staff on-boarding.
- Exceeded daily and monthly Key Performance Indicators (KPIs).
- Ensured compliance with company policies and procedures during all operations.
- Managed third-party payer accounts, resulting in the identification and recovery of $125,000 in unpaid claims.
Collections Analyst
Parallon, HCA Healthcare
05.2021 - 10.2023
- Responsible for maintaining multiple reports daily and weekly.
- Track trends to work with payers to help resolve issues to get claims paid.
- Responsible for all Medical Records being sent to payers.
- Assist manager with payer escalations and follow up protocol.
- Update team policies and processes shared OneNote.
- Assist in Collector process when needed.
Financial Counselor/Hospital Cashier
Parallon, HCA Healthcare
05.2019 - 05.2021
- Responsible for reviewing all patient accounts to ensure correct insurance is billed.
- Update all accounts with estimate of charges, collect patient payments, an issue refunds when needed.
- Responsible for all High Dollar patient accounts.
- Follow up and update all High Dollar reports.
- Complete all daily deposits, responsible for all safe and petty cash monies and logs.
- Assist in other areas of the department as needed.
Accounts Receivable Assistant Team Lead
Aegis Sciences Corporation
02.2018 - 10.2018
- Managed team of 18 patient access representatives and insurance verification specialists.
- Tracked and analyzed individual and team metrics related to key performance indicators (KPI) which was used to coach individuals on performance, identify daily inventory priorities, and ensure the team met all performance goals.
- Assigned daily workload priorities to team which included working new inventory and ensuring aging inventory was processed
- Tested, implemented, and trained staff on new verification tool which resulted in 25% increase in productivity.
- Identified redundant process, collaborated with IT to integrate verification systems which was expected to increase production by 45%.
- Served as a verification subject matter expert on various process improvement projects.
- Trained 15 off shore representatives using video conferencing technology.
- Managed physical move of the team, including planning, seat charts, scheduling move times, and set up.
- Identified and documented standard operating procedures.
- Collaborated with Legal & Compliance to manage all litigation accounts resulting in $5,000 recovered in two months.
Patient Access Representative
Aegis Sciences Corporation
09.2015 - 02.2018
- Verified patient demographic and insurance information.
- Data enter new patients and updated existing patients.
- Assisted with training for new hires.
- Responsible for obtaining missing information on lab requisitions.
- Regularly exceeded daily goal by 70%.
Education
Cheatham County Central High School
Ashland City, TN05-2006
Skills
- Safety procedures
- Customer research
- Assertiveness
- Call center experience
- Team collaboration
- Multitasking and organization
- Goal-oriented mindset
- Attention to detail
- Research and analysis
- Microsoft Office Suite
- Complex Problem-solving
- Analytical mindset
- Spreadsheet tracking
Software
- Advanced Microsoft Excel
- Advanced Microsoft Outlook
- Microsoft Word
- Microsoft Powerpoint
- WebEx
- Slack
- InstaMed
- CallaborateMD
- NextGen
- Salesforce
- Intergy
- MediTech
- NaviNet
- Availity
- Experian Passport
- VerifyTX
Timeline
Patient Financie Collector
Charlie Health
10.2023 - 07.2025
Collections Analyst
Parallon, HCA Healthcare
05.2021 - 10.2023
Financial Counselor/Hospital Cashier
Parallon, HCA Healthcare
05.2019 - 05.2021
Accounts Receivable Assistant Team Lead
Aegis Sciences Corporation
02.2018 - 10.2018
Patient Access Representative
Aegis Sciences Corporation
09.2015 - 02.2018
Cheatham County Central High School
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