Marcos Lopez
North Port,FL
Summary
I am an active student at Charlotte Technical College, in the field of Electricity. I also have a job that I do from home. I think it is time to change the work I do to one that is directly related to my studies and implement my knowledge in practice every day.
Hardworking Medical Debt Collector with extensive experience handling patient charges and payment entries. Familiar with processing online appeals, refund requests and billing audit information. Uses strong customer service skills to communicate with patients and third-party carriers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Account Collector
Forena Medical Group
Hollywood, Florida
06.2023 - Current
- Assessed patient account records to determine appropriate collection action including contacting insurance companies for additional information or payment status updates.
- Conducted follow-up calls to patients to discuss account balances, payment plans, and other financial obligations.
- Established contact with customers via phone calls or written correspondence in order to collect on past due invoices.
- Utilized various systems such as Excel, Access, Outlook, Word. to manage accounts receivable processes.
- Took billing calls, questions and concerns from patients and third party carriers.
- Answered customer questions regarding account discrepancies or problems.
- Recorded information about status of collection efforts.
Education
Some College (No Degree) - Electricity
Charlotte Technical College
Port Charlotte, FLSkills
- Following Directions
- Excellent Communication
- Attention to Detail
- Punctual and Reliable
- Active Learning
- Spanish/English Fluency
- Materials Handling
- Safety Procedures
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- I have got the achievement of Core from National Center for Construction Education and Research on May 13, 2024
Timeline
Patient Account Collector
Forena Medical Group
06.2023 - Current
Some College (No Degree) - Electricity
Charlotte Technical College