Experienced Patient Service Representative with one year of demonstrated expertise in patient care, ensuring that all concerns are promptly addressed. This role requires a strong skill set in active listening, effective communication, and problem-solving. Seeking to further develop experience and knowledge by transitioning into a case management position.
· Explained procedures and services to patients using administrative expertise and courtesy.
· Scheduled appointments.
· Provided customer service by responding to questions and concerns.
· Verified insurance eligibility and updated patient records.
· Sent refill requests.
• Prepared nutritious, age-appropriate snacks and meals.
• Administered medications following parents' detailed instructions.
• Assisted with potty training.
• Bathed and dressed the children
• Read stories, sang songs, and encouraged creative play.
• Followed daily routines and activities to stimulate and engage children.