Dallas Pope
Bartow
Summary
I am as charismatic as they come, my current job is in healthcare customer relations. I deal with billing, insurance claims and providing service to our patients along side doctors offices and insurance providers. When it comes to articulating what needs to be done to achieve our ultimate goal I am clear and concise, but also friendly and professional. I am who you want to represent your business in regards to establishing relationships and keeping tenured ones.
Overview
9
9
years of professional experience
Work History
Patient Account Collector
Rotech Healthcare
08.2022 - Current
- Managed patient accounts to ensure timely collections and resolve discrepancies.
- Analyzed payment patterns to identify trends and implement efficient collection strategies.
- Communicated with patients to explain billing processes and payment options effectively.
- Collaborated with healthcare providers to verify insurance coverage and facilitate claims processing.
- Communicating with doctors offices, and insurance providers on questions pertaining to contracts, billing, and claims.
- Provided exceptional customer service when addressing patient inquiries regarding their accounts, fostering positive relationships and prompt resolution of issues.
Quality Assurance Specialist
Publix
01.2020 - 08.2022
- Led quality assurance initiatives, enhancing product consistency and safety standards across all departments.
- Developed and implemented testing protocols to identify defects in products before distribution.
- Trained and mentored junior staff on quality assurance best practices and procedures.
- In charge of auditing over 100 employees and their accuracy with picking products and administering disciplinary actions when employees failed audits.
Warehouse Forklift Operator
Publix Warehouse
01.2018 - 01.2020
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted regular safety inspections on equipment to ensure compliance with safety standards.
- Loaded and unloaded shipments, verifying accuracy of inventory records during each operation.
- Collaborated with team members to streamline processes, enhancing workflow efficiency and productivity.
- Trained new staff on safe forklift operation and proper handling of hazardous materials.
Produce Selector
Publix
02.2017 - 01.2018
- Operated pallet jacks and forklifts to efficiently transport produce within warehouse.
- Selected, sorted, and organized produce based on quality standards for optimal distribution.
- Conducted regular inventory checks to maintain accurate stock levels and reduce waste.
- Trained new staff on safety protocols and operational procedures for selecting produce.
- Implemented process improvements resulting in reduced sorting time and increased efficiency.
- Led daily briefings to communicate goals, expectations, and updates to team members.
Grocery Stocker
Publix
02.2016 - 02.2017
- Organized and replenished merchandise displays to enhance product visibility and accessibility.
- Assisted in training new staff on inventory management systems and best practices for stocking.
- Coordinated with department managers to prioritize stock placement based on sales trends and promotions.
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Nursing
Hiram
Hiram, OHNo Degree - English
Polk State College
Winter Haven, FLNo Degree - Mathematics
Southeastern University
Lakeland, FLHigh School Diploma -
Victory Christian Academy
Lakeland, FL05-2014
Skills
- HIPAA compliance
- Effective communication
- Relationship building
- Self motivation
- Client relationship management
- Goal-oriented mindset
- Insurance verification
- Organization skills
- Customer service
- Multitasking
- Data entry proficiency
- Medical billing
Accomplishments
- Supervised a team of 3 staff members heading a new IT Portal team for Rotech
- Lead a safety team in Publix which personally helped save tens of thousands of dollars identifying faulty pallets and placements throughout the warehouse.
- Used Microsoft Excel to develop a percentage of efficiency calculator for Quality Assurance Employees ensuring productivity.
Timeline
Patient Account Collector
Rotech Healthcare
08.2022 - Current
Quality Assurance Specialist
Publix
01.2020 - 08.2022
Warehouse Forklift Operator
Publix Warehouse
01.2018 - 01.2020
Produce Selector
Publix
02.2017 - 01.2018
Grocery Stocker
Publix
02.2016 - 02.2017
Nursing
Hiram
No Degree - English
Polk State College
No Degree - Mathematics
Southeastern University
High School Diploma -
Victory Christian Academy
Similar Profiles
Allison DavisAllison Davis
Hospital Liaison at Rotech HealthcareHospital Liaison at Rotech Healthcare
Lindsay BukalLindsay Bukal
Training Team Manager at Rotech HealthcareTraining Team Manager at Rotech Healthcare
Lisa GriffithLisa Griffith
Customer Service Representative at Rotech HealthcareCustomer Service Representative at Rotech Healthcare
Tiara MerricksTiara Merricks
Executive Secretary at Polk County Sheriff's OfficeExecutive Secretary at Polk County Sheriff's Office
Colleen McLendon (Borg)Colleen McLendon (Borg)
Office Manager at PalletOneOffice Manager at PalletOne