Leticia Valles
Phelan,CA
Summary
Competent Accounts Receivable Specialist bringing years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom line performance.
Overview
17
17
years of professional experience
Work History
Collector Hospital Patient Acconts
Progressive Management Systems
West Covina, California
11.2011 - 12.2020
- Processed billing calls and answered questions from patients and third-party carriers.
- Corrected, completed and processed claims for multiple payer codes.
- Processed online and paper appeal submissions and refund requests.
- Logged charges and payments within Passport.
- Entered client details and notes into system for interdepartmental access and review.
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Handled over 50 customer calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed over 50 patient calls per day.
- Verified Medical Insurance, took copayments, Referrals, Billing.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
Medical Receptionist
Chris Le, M.D.
West Covina, CA
05.1995 - 09.2003
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed and filed financial documentation for accounting purposes.
Education
Medical Billing And Insurance Coding Program
UEI
El Monte01.2009
Skills
- Negotiation and Resolution
- HIPAA Compliance
- Accounts Payable and Accounts Receivable
- Pleasant Telephone Demeanor
- Basic Medical Terminology
- Organizational Skills
Languages
Spanish
Full Professional
Spanish
Native or Bilingual
Timeline
Collector Hospital Patient Acconts
Progressive Management Systems
11.2011 - 12.2020
Medical Receptionist
Chris Le, M.D.
05.1995 - 09.2003
Medical Billing And Insurance Coding Program
UEI
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