Linda Phillips
Beech Creek,PA
Summary
I am seeking a professional challenging position that can utilize my interpersonal skills where I can be a team player working towards a common goal set forth by my superiors. A specific goal would be to work towards efficient and effective solutions that would help increase its revenue and focus on optimising the most effective patient satisfaction. As an organized and dependable candidate, I feel I am successful at managing multiple priorities using time management skills, problem solving strategies while maintaining a positive attitude and provide excellent customer service to our patients.
Overview
22
22
years of professional experience
Work History
Patient Accounts Collector
Mount Nittany Medical Center
12.2019 - Current
- Maintaining patient records as in updating payment and medical insurance information
- Processing patient payments and refunds
- Review patient bills to ensure accuracy and liaise with billers and insurance companies to resolve discrepancies
- Creating suitable payment plans for patients based on their monthly income and financial obligations
- Answering patients’ questions regarding unsettled medical bills, reimbursements, and billing discrepancies
- Process Denial reporting into patients accounts for further processing
- Employ monthly reports from Credit Agency for uncollectable funds against patient accounts
- Contacting collection agencies or attorneys to initiate the payment collection process with delinquency
- Identify delinquent payments with Prisoners from local facilities and work with those facility’s teams to get inmates approved for Medical Assistance
- Process bankruptcy proceedings and filings for removal of patient balances.
Registrar
Mount Nittany Physicians Group
01.2019 - 12.2019
- Ensure patients are admitted and all information about them is correct
- Call patients in advance of admission to verify information
- Ensure patients that completed necessary lab work or other diagnostic procedures
- Enter patient’s information into the Mount Nittany computer system and confirms that information when the patient arrives for admission
- Process admission paperwork in Mount Nittany Physician’s Group making sure patient or guardian sign necessary forms and providing copies of the materials
Office Manager
Masters Excavating LLC.
07.2016 - 12.2018
- Supervision of staff of 5 for weekly projects, Human Resources and training.
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Initiated Workman’s Compensation Billing Claims and processed billing cycles throughout the organization
- Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records
- Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement
- Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Completes operational requirements by scheduling and assigning employees; following up on work results
- Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
- Maintains office staff by recruiting, selecting, orienting, and training employees
- Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Registrar
Lock Haven Hospital
10.2014 - 07.2016
- Team Leadership of 6 members which included working closely with Admin team for optimum patient satisfaction.
- Ensure patients are admitted and all information about them is correct
- Call patients in advance of admission to verify information
- Ensure patients that completed necessary lab work or other diagnostic procedures
- Enter patient’s information into the hospital computer system and confirms that information when the patient arrives for admission
- Process admission paperwork in Emergency Department making sure patient or guardian signs all necessary forms and providing copies of the materials.
Admissions & Housing Coordinator
FLS International
01.2014 - 09.2014
- Office Manager for staff of 5 that included direct contact with U.S. Department of Education and Foreign Affairs office for Visa applications. My weekly duties included Payroll adjustments and approvals, time off requests with staff coverage and delegation of processes to ensure students and staff received required support and assistance.
- Represent the University both on- and off-campus to prospective students
- Counsel prospective applicants on the admissions process and opportunities at the University
- One-on-one admissions counseling to diverse populations
- Review and score materials submitted by applicants for the purposes of making placement decisions
- Locate housing for students
- Contract work for ACCET
- SEVIS documentation processing.
Purchasing Agent
Rafko
10.2011 - 10.2013
- Coordinates activities involved with procuring goods and services, such as raw materials, equipment, tools, parts, supplies, and advertising for establishment; Reviews requisitions
- Confers with vendors to obtain product or service information, such as price, availability, and delivery schedule
- Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority
- Maintains manual or computerized procurement records, such as items or services purchased, costs, delivery, product quality or performance, and inventories
- Works with Capital projects to ensure sourcing and spending are appropriate
- Inventory and cycle count professional.
Customer Service Manager
Wal-Mart
09.2008 - 10.2011
- Investigate customer's problems and find solutions
- Handle major incidents that cannot be resolved by agents
- Compile and print reports on overall customer satisfaction.
Office Administration
Moran Industries
09.2007 - 09.2008
- Handle all office procedures for the Williamsport location of Moran Industries ie payroll, scheduling, vacation, accounts receivable, accounts payable, inventory control and communications
- Execute transportation management for rail deliveries and expedite distribution of product from deliveries.
Direct Import Coordinator
Woolrich Inc.
08.2002 - 09.2007
- Responsible for creating and tracking purchase orders for imported and domestic products
- Daily communications with oversees vendors and our Customs Brokers to ensure shipments arrive on time at port and are transported to our warehouse for account distribution
- Maintain customs documents in shipments files and keep imports files in compliance with US Custom guidelines
- Executed transportation management functions for major clients of this third-party logistics firm, including load dispatch, carrier management, load tracking and freight bill audit and payment
- Performed key business analyst role in development of corporate transportation manual by analyzing transportation processes
- Implemented transportation cost and customer service improvements including carrier exclusivity, open carrier competition and continuous move optimization.
Education
Certified/pending - Revenue Cycle
American Association of Healthcare Administration
Mount Laurel, NJSkills
- Have experience in doing detailed documentation on business requirements Expertise in System design and development required for business process Have excellent written and oral English skills Software Skills: Microsoft Office tools namely Access, Excel, Outlook, Quickbooks, Power Point and Word, Lotus Notes, SOP related to Business Warehouse, and proficient knowledge on business objects
- Updating Customer Accounts
- Attention to Detail
- Clear Communication
- Insurance understanding
- Stress Tolerance
- Payment Processing
- Data entry proficiency
- Insurance Verification
- Goal-oriented mindset
- HIPAA Compliance
- Decision-Making
- Relationship Building
- Analytical and Critical Thinking
- Work Planning and Prioritization
- Customer Relationship Management
- Conflict Resolution
- Problem Identification
- Account Monitoring
- Training and Teaching
- Investigative research
- Presentation Skills
- Persuasive Negotiation
- Service Quality Standards
- Audit Procedures
- Account Investigation
References
- William Edwards, JEB Environmental, Mill Hall, PA, 570-295-5445
- Annette Shoemaker, Howard, PA, 570-660-2194
Timeline
Patient Accounts Collector
Mount Nittany Medical Center
12.2019 - Current
Registrar
Mount Nittany Physicians Group
01.2019 - 12.2019
Office Manager
Masters Excavating LLC.
07.2016 - 12.2018
Registrar
Lock Haven Hospital
10.2014 - 07.2016
Admissions & Housing Coordinator
FLS International
01.2014 - 09.2014
Purchasing Agent
Rafko
10.2011 - 10.2013
Customer Service Manager
Wal-Mart
09.2008 - 10.2011
Office Administration
Moran Industries
09.2007 - 09.2008
Direct Import Coordinator
Woolrich Inc.
08.2002 - 09.2007
Certified/pending - Revenue Cycle
American Association of Healthcare Administration