Sylvonna Silas
Katy,TX
Summary
Detail-oriented healthcare support professional with experience in patient account management, billing services, and insurance coordination, complemented by a background in mortgage loss mitigation involving high-volume account resolution and compliance-driven documentation. Demonstrated ability to communicate clearly with patients regarding financial obligations, verify and review sensitive documentation, resolve account discrepancies, and process payments while maintaining strict confidentiality and HIPAA standards. Known for strong organizational, analytical, and time management skills, with the ability to perform effectively in remote and fast-paced healthcare environments.
Overview
6
6
years of professional experience
Work History
Patient Account Collector
HealthQuest
06.2023 - 07.2025
- Educated patients on insurance benefits and coverage options.
- Worked closely with providers on charge capture process improvements resulting in streamlined billing.
- Collaborated with insurance companies to ensure proper reimbursement for services rendered.
- Ensured compliance with HIPAA regulations throughout all aspects of the patient account collection process.
- Maintained detailed records of all collection activities, ensuring thorough documentation for future reference.
- Managed patient account collections, ensuring compliance with healthcare regulations.
Patient Account Representative
Assurant
05.2020 - 08.2023
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Processed insurance claims efficiently, ensuring compliance with policy guidelines and reducing processing errors.
- Developed comprehensive reports on account statuses, identifying trends to support strategic decision-making within the department.
- Facilitated smooth communications between patients, providers, and insurers, fostering an atmosphere of trust and collaboration.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
Loss Draft Specialist
Flagstar Bank
04.2019 - 07.2021
- Coordinated communication between clients, vendors, and internal teams to resolve loss draft inquiries efficiently.
- Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
- Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
- Collaborated with underwriting and risk management teams to assess claims impact on overall portfolio performance.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
- Reviewed and analyzed loss draft claims to ensure compliance with regulatory standards.
Education
Associate of Science -
Wharton County Junior College
Wharton, TXSkills
I bring comprehensive experience in patient account administration, billing support, and insurance coordination within healthcare environments I am proficient in responding to patient inquiries regarding account balances and coverage, verifying insurance information, resolving billing discrepancies, processing payments, and establishing payment arrangements in accordance with organizational policies and HIPAA regulations I demonstrate strong analytical, communication, and documentation skills, with the ability to manage high-volume workloads, maintain accuracy and confidentiality, and perform effectively in remote and fast-paced healthcare settings
Timeline
Patient Account Collector
HealthQuest
06.2023 - 07.2025
Patient Account Representative
Assurant
05.2020 - 08.2023
Loss Draft Specialist
Flagstar Bank
04.2019 - 07.2021
Associate of Science -
Wharton County Junior College