Jodi M. Lindsay

• My key responsibilities are but not limited to: Managing the daily functions of the front office, hiring/firing process, orientation for new hires, onboarding for new hires, attendance tracking and counseling, Quality Assurance, posting schedules, approving time off, uploading new hire and resident documents, marketing and anything else asked of me.
• Oversaw daily operations and administrative functions to ensure efficient facility management.
• Trained new employees on office protocols, enhancing team integration and operational consistency.
• Conducted regular performance evaluations, providing mentorship and guidance to enhance team development and service delivery.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Completed bi-weekly payroll for 60+ employees.

• My key responsibilities were but not limited to: Keeping Up-to-date on the surgeons schedules, meeting with patients after their appointment to schedule any necessary pre-op clearances, testing or follow-Up appointments, verifying insurances and obtaining prior authorization if needed, scheduling surgeries and postoperative appointments, sending over booking information, adding surgeries to Epic, calling the OR for additional OR block times and any additional tasks asked of me.
• Communicated directly with healthcare providers to confirm surgery details and requirements.
• Managed pre-operative documentation, ensuring compliance with hospital protocols.
• Implemented process improvements that streamlined workflows and increased appointment accuracy.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.

• Managed multi-line phone system, directing calls to appropriate departments efficiently.
• Scheduled patient appointments using electronic health record (EHR) systems, ensuring accurate documentation.
• Greeted patients and visitors, providing a welcoming atmosphere and addressing inquiries promptly.
• Assisted with insurance verification processes, confirming patient coverage details for services rendered.
• Coordinated communication between medical staff and patients to facilitate timely information exchange.
• Maintained office supplies inventory, ensuring necessary materials were readily available for daily operations.
• Trained new administrative staff on office procedures and software usage to promote consistency in service delivery.
• Kept reception area clean and neat to give visitors positive first impression.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
• Supported company correspondence by drafting and distributing memos and emails.
• Improved data privacy compliance with meticulous management of sensitive information.
• Improved office organization with meticulous management of appointment scheduling and client databases.
• Maintained visitor log for entering and leaving facility for security purposes
• Obtained authorizations for medication, specialist and testing

• Coordinated patient appointments, optimizing scheduling efficiency to enhance clinic workflow.
• Managed multi-line phone system, providing exceptional customer service and addressing patient inquiries effectively.
• Streamlined check-in process, reducing wait times and improving overall patient satisfaction.
• Maintained accurate patient records in electronic health record (EHR) system, ensuring data integrity and compliance.
• Collaborated with medical staff to prioritize urgent appointments, enhancing patient care responsiveness.
• Updated patient information in the electronic health record system, ensuring accuracy for future appointments and interactions with healthcare providers.
• Maintained a well-organized reception area, creating a welcoming environment for patients and visitors.

• My key responsibilities were but not limited to: calling referrals to schedule first time appointments for surgery, keeping Up-to-date on the surgeons schedules, meeting with patients after their appointment to schedule any necessary pre-op clearances, testing or follow-Up appointments, verifying insurances and obtaining prior authorization if needed, scheduling surgeries and postoperative appointments, sending over booking information, adding surgeries to Epic, calling the OR for additional OR time and any additional tasks asked of me.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Coordinated patient scheduling to optimize surgical theater utilization.
• Communicated directly with healthcare providers to confirm surgery details and requirements.
• Managed pre-operative documentation, ensuring compliance with hospital protocols.
• Collaborated with multidisciplinary teams to resolve scheduling conflicts and enhance patient care continuity.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Verified insurance coverage and obtained pre-authorizations.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Organized all necessary documentation for successful completion of medical audits related to surgery scheduling practices.
• Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
• Coordinated surgical team schedules for seamless procedure planning and execution.
• Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
• Updated daily operating room calendars with accurate appointment schedules.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
• Collated pre-operative lab and imaging results to facilitate surgery planning.

• Led recruitment initiatives, enhancing talent acquisition processes and improving candidate experience.
• Developed and implemented employee training programs to foster professional growth and compliance.
• Streamlined performance management systems, ensuring alignment with organizational goals and employee development.
• Conducted regular audits of HR policies, ensuring adherence to regulations and best practices within the organization.
• Facilitated conflict resolution strategies, promoting a positive workplace culture through effective mediation techniques.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Organized and led staff orientation programs and training to promote collaboration.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
• Processed employee claims involving performance issues and harassment.
• Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.

• Managed incoming calls and directed inquiries to appropriate surgical staff.
• Scheduled patient appointments and coordinated with medical personnel for efficient workflow.
• Maintained electronic health records and updated patient information accurately.
• Assisted with administrative tasks, ensuring compliance with hospital policies and procedures.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Trained new reception staff on systems and procedures, fostering a supportive work environment.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Assisted with onboarding new clients and securing paperwork completion.
• Enhanced visitor experience by providing detailed information and assistance as needed.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
• Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
• Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Collected co-pay payments, processed transactions and updated relevant records.
• Coordinated surgery schedules to optimize operating room utilization and minimize patient wait times.
• Communicated with patients regarding surgical procedures, pre-operative instructions, and appointment confirmations.
• Processed insurance authorizations and verified patient eligibility for surgical procedures.
• Maintained electronic scheduling system, ensuring accurate entries and updates to reflect real-time changes.
• Collaborated with surgical teams to prioritize urgent cases and manage schedule conflicts effectively.
• Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
• Educated patients about surgeries and provided treatment plan documentation.
• Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
• Checked patients in and out and collected payments.
• Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
• Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
• Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
• Assisted with medical coding and billing tasks.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Answered phone calls and messages for - 15+ physicians for a surgeon office medical facility, scheduling appointments, and handling patient inquiries.
• Performed various administrative tasks by filing, copying and faxing documents.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Received and routed laboratory results to correct clinical staff members.
• Obtained payments from patients and scanned identification and insurance cards.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Verified insurance coverage and obtained pre-authorizations.
• Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

• Oversaw daily operations of customer service team, ensuring adherence to policies and procedures.
• Trained and mentored new team members, fostering a collaborative work environment.
• Resolved complex customer inquiries and complaints, enhancing overall satisfaction levels.
• Implemented process improvements that streamlined workflows and reduced response times.
• Developed training materials for staff on product knowledge and customer engagement techniques.
• Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
• Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Supervised large teams with guidance, support and direction for high-quality customer care.
• Onboarded and trained customer representatives to meet performance and service goals.
• Monitored customer service calls to verify representatives' adherence to service standards and best practices.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch

* Obtained Authorization for medical equipment