Outgoing Lead Server with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Recently moved to Rincon Georgia from Pittsburgh Pennsylvania and have gotten settled in and ready for my next chapter.
Overview
15
15
years of professional experience
Work History
Lead Server/Weekend Supervisor
Masonic Villages Of Pennsylvania
01.2017 - Current
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Cultivated warm relationships with regular customers.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Oversaw team of dietary employees focused on resident care meals.
Paraprofessional
Avonworth School District
02.2009 - 06.2017
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Prepared instruction materials, constructed bulletin boards, and set up work areas.
Reported on student progress, behavior, and social skills to parents.
Tailored lesson plans for students with emotional and cognitive disabilities.
Administered tests and assessments to evaluate student progress and performance.
Supervised students on field trips for safety and proper behavior in public settings.
Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Collaborated with parents and guardians to increase support and provide best learning environment.
Helped teacher prepare instructional material and displays.
Director of Sales and Marketing at Masonic Villages Of Pennsylvania, Lafayette HillDirector of Sales and Marketing at Masonic Villages Of Pennsylvania, Lafayette Hill