Jodi Moore
Daytona Beach,Florida
Summary
Healthcare revenue cycle manager with 25+ years of healthcare management experience, including 10+ years leading revenue cycle operations across three Federally Qualified Health Centers representing approximately 50 providers. Experienced in financial management, A/R, payer relations, KPI development, reporting, process improvement, claims resolution, and cross-functional collaboration. Proven ability to identify issues, analyze trends, implement corrective actions, and partner with leadership to improve revenue cycle performance.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Revenue Cycle Manager
SYNERGY BILLING
11.2015 - Current
- Direct revenue cycle management and financial oversight for three Federally Qualified Health Centers (FQHCs) representing approximately 50 providers and $1.5 million in combined monthly revenue.
- Oversee clinic financial performance, including A/R, monthly closing, KPI monitoring, reporting, reimbursement trends, and opportunities to improve revenue and cash flow.
- Work directly with Medicare, Medicaid, Medicare Advantage, and Commercial payers to research and resolve unpaid, underpaid, and delayed claims.
- Analyze revenue cycle trends and develop reports to identify issues, measure performance, and communicate financial opportunities and risks to leadership.
- Partner with clinic managers and cross-functional departments, including Credentialing, A/R, Payment Posting, and Operations, to resolve issues affecting reimbursement.
- Provide end-to-end oversight of revenue cycle issues, identifying root causes of unpaid claims and coordinating corrective actions across departments.
- Manage and maintain billing system configurations for all three FQHCs utilizing eClinicalWorks and Intergy; evaluate system and workflow issues contributing to claim errors, payment delays, or revenue leakage.
- Collaborate directly with the CEO and CFO on financial and revenue cycle performance through regular financial review calls and ongoing correspondence, providing updates, addressing issues, analyzing trends, and identifying opportunities for improvement.
- Train team members and staff on revenue cycle processes, system functionality, workflows, and issue resolution.
- Serve as a revenue cycle subject-matter resource for clinic managers and executive leadership, providing guidance on complex billing, payer, financial, system, and workflow-related issues.
Office Manager
SAMPLES CHIROPRACTIC
01.2005 - 01.2015
- Managed day-to-day administrative functions, office workflows, and patient service operations.
- Supervised and scheduled office staff and coordinated daily operational needs.
- Managed patient registration, insurance verification, check-in/check-out, medical billing, claims submission, payment posting, and A/R follow-up.
- Communicated with insurance companies to research benefits, claims, and reimbursement issues.
- Managed accounts payable and supported financial operations of the practice.
- Developed and maintained office policies and procedures to promote consistent and efficient workflows.
- Maintained HIPAA compliance and oversaw medical records processes.
Office Manager
HORIZON FAMILY MEDICAL GROUP
01.2000 - 01.2005
Office Manager
ADVANTAGE FOOT & ANKLE
01.1995 - 01.2000
Education
Associate of Applied Science (A.A.S.) -
S.U.N.Y.
Delhi, N.Y.Skills
- Revenue Cycle Management
- Financial Performance Management
- KPI Development & Monitoring
- Process Improvement
- A/R & Revenue Optimization
- Claims & Denial Resolution
- Cross-Functional Collaboration
- Payer Relations
- Performance Reporting & Trend Analysis
- Staff Training & Development
- Workflow Optimization
- Billing System Configuration
- HIPAA Compliance
- EClinicalWorks (ECW) Intergy Microsoft Excel PowerPoint Billing System Configuration Revenue Cycle Reporting KPI Tracking Claims Management A/R Management
Personal Information
Title: REVENUE CYCLE MANAGER
Certification
Medical Billing Certificate, Staten Island Community College
Timeline
Revenue Cycle Manager
SYNERGY BILLING
11.2015 - Current
Office Manager
SAMPLES CHIROPRACTIC
01.2005 - 01.2015
Office Manager
HORIZON FAMILY MEDICAL GROUP
01.2000 - 01.2005
Office Manager
ADVANTAGE FOOT & ANKLE
01.1995 - 01.2000
Associate of Applied Science (A.A.S.) -
S.U.N.Y.