Jodi Norstedt
Optical
Bismarck,North Dakota
Summary
Dynamic and results-driven professional with extensive experience at Family Vision Clinic, excelling in staff training and development. Proven ability to enhance customer satisfaction through personalized service and effective retail sales strategies. Skilled in managing electronic health records and maintaining compliance, while fostering a collaborative team environment.
Overview
24
24
years of professional experience
Work History
Lead Optician /Front Desk Receptionist
Family Vision Clinic
09.2016 - 03.2025
- Collaborated with optometrists to provide comprehensive patient care and accurate prescriptions.
- Supervised optical staff to ensure high-quality customer service and efficient workflow.
- Developed training programs for new opticians, enhancing team skill sets and service delivery.
- Coordinated the fitting of eyewear, ensuring proper adjustments for optimal comfort and vision quality.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Enhanced customer satisfaction by providing personalized optical solutions and exceptional service.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Built long-lasting relationships with clients through attentive follow-up care and ongoing communication regarding their eyewear needs.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Maintained organized filing system for patient records, ensuring accuracy and confidentiality.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
Medical Records Clerk
CHI St. Alexius
07.2014 - 09.2016
- Managed electronic health records to ensure accuracy and compliance with regulatory standards.
- Coordinated patient information requests, enhancing communication between departments.
- Trained new staff on medical record management procedures and software systems.
- Conducted regular audits of medical records for completeness and accuracy.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Service Desk Coordinator/Clinic Floor Leader
JZ Trend Academy
12.2012 - 07.2014
- Coordinated service desk operations to enhance response times and customer satisfaction.
- Managed ticketing system, ensuring accurate tracking and resolution of technical issues.
- Implemented process improvements that streamlined service delivery workflows.
- Motivating, mentoring and coaching our future professionals in customer-focused service and created rich learning experiences in the classroom and the clinic floor.
- Implemented systems set in place by Paul Mitchell to make sure that the clinic floor and classroom settings ran smoothly and efficiently.
Unit Communications Coordinator
Missouri Slope Lutheran Care Center
07.2001 - 06.2011
- Processed paperwork for admissions, readmissions, and discharge records; typing and following individualized care plans; coordinating lab work, accurately inputting physician orders, and filing medical records in resident charts; completing daily, weekly, monthly and end of the month duties with knowledge in medical terminology, medications, and basic lab tests.
- Duties also consisted of a close working relationship with the nursing staff, residents and their families.
- Ability to use Microsoft Word, Melyx computer software, e-mail and voicemail. Vast receptionist skills were all a part of daily routine.
Education
High School Diploma -
Bismarck High School
Bismarck, NDLicensed Cosmetologist - Cosmetology
JZ Trend Academy
Bismarck, ND06-2012
Skills
- Integrity in professional conduct
- Inspiring leadership abilities
- Employee training
- Customer-focused retail sales
- Strong organizational abilities
- Insurance claims processing
- Prescription interpretation
- Skilled in optical dispensing techniques
- Service excellence
- Experienced in software utilization
- Teamwork and collaboration
- Effective problem resolution
- Effective time management
- Strong attention to detail
- Effective multitasking
- Consistent reliability
- Clear interpersonal communication
Timeline
Lead Optician /Front Desk Receptionist
Family Vision Clinic
09.2016 - 03.2025
Medical Records Clerk
CHI St. Alexius
07.2014 - 09.2016
Service Desk Coordinator/Clinic Floor Leader
JZ Trend Academy
12.2012 - 07.2014
Unit Communications Coordinator
Missouri Slope Lutheran Care Center
07.2001 - 06.2011
High School Diploma -
Bismarck High School
Licensed Cosmetologist - Cosmetology
JZ Trend Academy
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