Jodi Pingel
JANESVILLE,WI
Summary
Skilled Charter Sales Coordinator with experience in managing sales processes and coordinating charter services. Strengths include strong organizational skills, a customer-focused approach, and the ability to manage multiple projects simultaneously. Notable achievements include improving operational efficiency, and enhancing client satisfaction through effective coordination and communication. Maintaining a great rapport with our School District. This includes our Teachers, Secretaries, and Coaching Staff.
I feel your greatest asset when working in Customer Service is being approachable. Meeting the customer where they are at with some empathy and always a smile.
Overview
21
21
years of professional experience
Work History
Charter Sales
Coach USA - Van Galder Bus
Janesville, WI
08.2022 - Current
- Key focus is working with the Janesville School District for their transportation needs.
- Managed and coordinated athletic events by working alongside district Athletic Directors and Coaches
- Enhanced efficiency and effectiveness in field trip busing operations
- Collaborated with Parochial school district
- Entered all the mileage reports for all the chartered buses to report to the Department of Transportation.
- Established and managed transportation services for weddings
- Managed billing for the Janesville School District and UW-Whitewater
- Handled incoming phone calls efficiently and professionally
- Confirmed trips for customers who booked charters
- Collaborated with Dispatch team to ensure feasibility of all charters.
Registration Receptionist
Mercy Health System
Janesville , WI
06.2003 - 07.2022
- Maintained professional demeanor throughout peak rush hours.
- Provided assistance, answered questions and directed visitors by answering telephones and greeting them.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Maintained patients' privacy at all times.
- Hear and resolve complaints from customers or the public.
- Answered 7 phone lines coming in to make appointments.
- Scheduled therapist appointments for 6 different sites.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Go through schedules and make sure the provider has enough time for patient needs.
- Ensured prompt resolution of customer complaints by coordinating with relevant staff members.
- Documenting patients' calls in their chart and submitting them to the nurse or the doctor/therapist.
- Ensured smooth and accurate collection of copays
Education
High School Diploma -
Parker High School
Janesville, WISkills
- Multi-Line Phone Systems
- Maintaining customers right to privacy
- Documentation and Reporting
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Customer Service-Oriented
- Customer Complaint Resolution
- Attention to Detail
- Call Answering and Routing
- Microsoft Office
- Courteous and Professional
- Customer Service
- Administrative Support
- Computer Proficiency
- Appointment Scheduling
- Visitor and Customer Relations
- Reliable and Punctual
- Verbal and Written Communication
- Prioritization and Time Management
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Positive Attitude
- Equipment Troubleshooting
- Word Processing
- Relationship Building
- Supply Ordering
- Office Equipment Maintenance
- Conflict Resolution
- Billing and Invoicing
- Meeting Support
- Automated and Manual Data Entry
- Switchboard Operation
- Data Entry
- Bank Deposits
Languages
Spanish
Limited
References
Lynn Godding 608-774-6448
Shannon DeRemer 608-295-2962
Timeline
Charter Sales
Coach USA - Van Galder Bus
08.2022 - Current
Registration Receptionist
Mercy Health System
06.2003 - 07.2022
High School Diploma -
Parker High School
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