Jodi Spaulding
Little Valley,NY
Summary
Dynamic management professional with a proven track record of overseeing daily operations in fast-paced environments. Expertise in the transportation sector supports teams and drives organizational goals while fostering exemplary customer service and collaboration. Committed to creating a positive work culture that encourages teamwork and efficiency, ensuring exceptional service for both team members and clients. Prepared to leverage extensive experience to contribute effectively to SGC's mission and objectives.
Overview
20
20
years of professional experience
Work History
TRANSPORTATION SHIFT MANAGER
SENECA GAMING CORPORATION
09.2022 - Current
- Handle all aspects of Transportation operations including Guest Service issue, employee standards and Transportation infrastructure.
- Ensure Transportation staff adheres to established policies and customer service procedures.
- Facilitate Transportation vehicle maintenance including coordination with Procurement and Repair facilities for routine vehicle maintenance and necessary repairs, utilize SWS to process Invoices, and maintain vehicle maintenance logs.
- Coordinate with Entertainment for their transportation needs, including scheduling Limo Runs and assigning Drivers and vehicles.
- Handle scheduling, payroll and employee performance reviews utilizing Workday.
Dual Rate Transportation Shift Manager
Seneca Gaming Corporation
11.2020 - 09.2022
- Provide exceptional customer service to all patrons and maintain a professional work environment with supervisors, managers and staff.
- Handle all aspects of the transportation operation including the porte cochere, parking garage and lots.
VALET ATTENDANT
SENECA GAMING CORPORATION
05.2006 - 11.2020
- GREET AND WELCOME ALL GUESTS USING AAA FOUR DIAMOND GUEST SERVICE STANDARDS
- HANDLE GUEST VEHICLES SAFELY AND CAUTIOUSLY AT ALL TIMES
EMERGENCY SERVICE COMMUNICATIONS SPECIALIST
CATTARAUGUS COUNTY SHERIFF’S DEPARTMENT
01.2006 - 01.2007
- DISPATCH APPROPRIATE POLICE, AMBULANCE OR FIRE SERVICES
- RECEIVE EMERGENCY AND NON-EMERGENCY CALLS
- PROVIDE CRITICAL INFORMATION TO PUBLIC AND FIRST RESPONDERS
Education
Biology Major
AUSTIN COMMUNITY COLLEGE
01.2002
Biology Major
NORTHLAND COLLEGE
01.1997
Skills
- DALE CARNEGIE
- SENECA GAMING MANAGEMENT PATH
- TIPS
- EMERGENCY MEDICAL DISPATCH
Timeline
TRANSPORTATION SHIFT MANAGER
SENECA GAMING CORPORATION
09.2022 - Current
Dual Rate Transportation Shift Manager
Seneca Gaming Corporation
11.2020 - 09.2022
VALET ATTENDANT
SENECA GAMING CORPORATION
05.2006 - 11.2020
EMERGENCY SERVICE COMMUNICATIONS SPECIALIST
CATTARAUGUS COUNTY SHERIFF’S DEPARTMENT
01.2006 - 01.2007
Biology Major
NORTHLAND COLLEGE
Biology Major
AUSTIN COMMUNITY COLLEGE