Jodi Sterling

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Emptied trashcans and transported waste to collection areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Maintained over 30 homes in 5 years of house cleaning.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Collected, labeled, stored, and distributed medication to 50-100 students at Gallberry Elementary School.
• Worked along side of school nurse to maintain proper paperwork, health plans, and medication data sheets.
• Responsible for scheduling schools spring and fall picture days.
• Collected and secured money until picture day.
• Equipped photographers with assistants and proper supplies.
• Maintained, ordered, and distributed school supplies.

Stay at home mom to 5 children

• Answered incoming customer calls for freight pick up.
• Worked as a team with other customer service representatives, dispatch, sales, drivers, and dock workers.
• Handled all money collected and made bank deposits daily.
• Entered bills of lading and delivery receipts.
• Scanned bills through an imaging machine for storage.

• Negotiated to collect balance in full.
• Processed payments on 10-20 accounts per day.
• Counseled debtors on payment options and arranged installment agreements.
• Resolved challenging situations with friendly but firm strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.