Jodi Sullivan
Daytona Beach,FL
Summary
Professional Objective To secure a challenging position where my critical thinking and organizational skills can best be utilized. A position that offers job security and an avenue for professional growth.
Overview
16
16
years of professional experience
Work History
Implementations Conversion Analyst II
Fidelity Information Services
Jacksonville , FL
08.2020 - Current
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Provided guidance to team members regarding tasks assigned to them.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Created and implemented processes to ensure successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Facilitated resolution of conflicts between team members when necessary.
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Produced thorough, accurate and timely reports of project activities.
Department Lead and Project Manager
Hobby Lobby
Mount Dora, FL
09.2017 - Current
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Provided training and guidance to new employees on policies and procedures.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Stocked shelves with merchandise according to company guidelines.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Processed payments for purchases using cash registers or point-of-sale systems.
- Provided assistance to other departments when needed.
- Ensured that aisles were neat, clean, and free from hazards at all times.
Intake Specialist
Morgan and Morgan
Orlando, FL
08.2014 - 09.2015
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Maintained accurate records of all client interactions according to agency policies and procedures.
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Assessed client needs through initial interviews and consultations to determine appropriate services.
Administrative Assistant
Limelite Wireless
Winter Garden, FL
05.2008 - 08.2014
- Processed invoices for payment using accounting software applications.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors and provided general information about the company.
- Provided assistance in loading and unloading containers from ships and trains.
- Organized warehouse space for efficient storage of products.
- Processed vendor invoices in a timely manner.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
Education
General Studies -
Pasco-Hernando State College
New Port Richey, FL01.2003
High School Diploma -
West Mecklenburg High School
Charlotte, NC01.2000
Skills
- Agile Methodology
- Behavioral analysis
- Presentation abilities
- Reliability
- Project Documentation
- Multitasking
- Adaptability
- Effective Communication
- Professional Demeanor
- Team Collaboration
Awards
- National Latin Honor Society
- National Vocational Technical Honor Society
- Vice President Key Club
- Junior Class Officer
- Second Place Medical Terminology National HOSA Competition
Timeline
Implementations Conversion Analyst II
Fidelity Information Services
08.2020 - Current
Department Lead and Project Manager
Hobby Lobby
09.2017 - Current
Intake Specialist
Morgan and Morgan
08.2014 - 09.2015
Administrative Assistant
Limelite Wireless
05.2008 - 08.2014
General Studies -
Pasco-Hernando State College
High School Diploma -
West Mecklenburg High School