JODI WRIGHT
Dayton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Broker Service Representative
BCForward/Anthem
Dayton, OH
10.2022 - 03.2024
- Maintained accurate records of all transactions, including policy changes and cancellations.
- Verified client information as well as HIPAA verification to ensure accuracy in processing policy renewals and amendments.
- Monitored the status of insurance claims and ensured timely resolution of disputes.
- Explained complex policy documents to brokers in an easy-to-understand manner.
- Assisted brokers with the completion of applications and other paperwork related to insurance policies for their clients.
- Collaborated closely with other departments within the organization to ensure smooth operations.
Delivery Driver
DoorDash
01.2022 - 10.2022
- Delivered items to customer's homes or businesses in a timely manner.
- Communicated effectively with customers throughout the delivery process.
- Maintained accurate records of each delivery, including any special instructions given by the customer.
- Verified that delivered goods match those requested by customers.
- Navigated routes with relevant map programs and GPS systems.
Office Manager
Superman Handyman Service
Cincinnati, OH
05.2021 - 12.2021
- Answered phone calls, responded to emails, set up appointments and verified work needing done.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Routed workdays to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Worked with contract company to ensure additional jobs and income could be established weekly.
Customer Service Representative Lead
RDI Connect
Blue Ash, OH
11.2013 - 05.2021
- Resolved escalated issues from customers or other departments within the organization.
- Assisted customers in resolving inquiries or complaints via telephone, email, or other channels.
- Provided support and guidance to new customer service representatives; assisted with onboarding process.
- Interfaced with senior leadership on a regular basis to provide updates on team's progress towards meeting objectives.
- Conducted weekly team meetings to discuss customer service performance metrics, best practices, and any areas of improvement.
- Provided one-on-one coaching sessions to help employees improve their customer service skills.
- Performed quality assurance reviews of calls and emails handled by agents to ensure compliance with established standards and FDA guidelines.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
Education
Bachelor of Arts - Graphic Design
College of Mt. St. Joseph
Delhi, OH05-1998
Skills
- Follow-Up Skills
- Social Media Marketing
- Appointment Scheduling
- Customer Service
- Coaching and Mentoring
- Problem-Solving
- Account Management
- Data Verification
- Microsoft Office
- Excellent Communication
- Multi-platform Computer programs and skills
- Written Communication
- Dispute Resolution
- Teamwork and Collaboration
- Team Leadership
- Typing skills of 60 WPM
References
References available upon request.
Timeline
Broker Service Representative
BCForward/Anthem
10.2022 - 03.2024
Delivery Driver
DoorDash
01.2022 - 10.2022
Office Manager
Superman Handyman Service
05.2021 - 12.2021
Customer Service Representative Lead
RDI Connect
11.2013 - 05.2021
Bachelor of Arts - Graphic Design
College of Mt. St. Joseph
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