Teresa McGrew Morgan
Aylett,VA
Summary
I am a positive individual who enjoys interaction with others. My strong traits are excellent customer service and problem solving skills.
Seasoned broker officer bringing several-year record of success building high-impact sales through effective team leadership and application of insightful market strategies. Proficient in creating business opportunities through tactical utilization of marketing technology. Distinguished and award-winning customer service and sales expert leveraging and capitalizing on proficiency with markets and industry network.
Overview
27
27
years of professional experience
9992
9992
years of post-secondary education
Work History
Broker Service Representative
CHOICE Financial & Insurance Services
Richmond, NV
03.2022 - Current
- Assisted brokers with policy inquiries and claims processing.
- Provided detailed information on products and services to brokers.
- Resolved issues related to insurance policies and coverage options.
- Streamlined processes for handling broker requests efficiently.
- Participated in team meetings to discuss service improvements and best practices.
- Analyzed customer portfolios and recommended appropriate modifications based on changing circumstances.
- Attended professional conferences, seminars, and workshops in order to stay updated on best practices within the field.
- Developed relationships with carriers to increase understanding of underwriting guidelines and obtain competitive rates for clients.
- Conducted regular reviews of customer accounts to identify opportunities for additional coverage or services.
- Verified client information to ensure accuracy in processing policy renewals and amendments.
Owner-Independent Agent
Morgan Insurance Consultants
Tappahannock, VA
01.2009 - 03.2022
- Determine the best solutions for my client’s financial goals by scheduling in depth fact-finding interviews to discuss their present coverage as well as long-term investment goals.
- Coordinate and propose a protection plan by compiling information and calculating premiums for immediate coverage action and long term strategy implementation.
- Obtain underwriting decision by assisting with application completion and submission. Submitting additional forms or information as needed throughout underwriting process.
- Complete policy delivery with client meeting to review policy and plan a future follow-up visit.
- Provide continuous service for my clients changing needs.
- Maintain records for my clients. Meet continuing education guidelines and look for innovative ways to better assist my clients.
- Agency: Virginia Insurance Brokers
Life & Health Insurance Agent-Independent
Virginia Group Benefits
Richmond, VA
01.2002 - 01.2008
- Determined clients' particular needs and financial situations by scheduling fact-finding appointments to discuss extent of current coverage and investments; ascertaining long-term goals.
- Proposed a coordinated protection plan by calculating and quoting premiums for immediate coverage action and long-term strategy implementation.
- Obtained underwriting approval by completing and submitting application for coverage and followed up until issued.
- Completed coverage by delivering policy to client; planning future follow-up visits and evaluations of needs.
- Provided continuing service by processing changes, answering questions, and researching new services available.
Life/Health & Property Insurance Agent
Virginia Farm Bureau
Richmond, VA
01.2001 - 01.2002
- Exclusive Insurance Agent
- Similar skills and experience required for Life & Health and Property & Casualty Insurance Agent.
- Received Rookie Top Sales award as well as Top Sales awards.
Training & Development Specialist
Virginia Farm Bureau
Richmond, VA
01.1999 - 01.2001
- Conducted training sessions for the home office staff on company specific software programs as well as general office programs and equipment.
- Trained county office Agents and support staff in designated territory.
- Served as back-up support for the Home Office IS Help Desk.
- Attended all department meetings and company focus groups regarding new development, updating and roll out of company software, programs and services.
Education
Business Insurance School Graduate -
Virginia Farm Bureau
Richmond, VAVirginia Life & Health License -
Bureau of Insurance
Richmond, VASales Career School Graduate -
Virginia Farm Bureau
Richmond, VATrain the Trainer Graduate -
University of Richmond
Richmond, VAGraduate -
Hermitage High School
Richmond, VASkills
- Needs assessment
- Regulatory compliance
- Sales strategy development
- Solution-oriented thinking
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Customer service
- Follow-up skills
References
- Mary Randolph, Family friend, Lead Teacher, Child Enrichment Center, 1620 Rockwood Road, Richmond, VA, 23226, 804-270-6600, 804-222-4444, tmjsrandolph@msn.com
- Monica Moore, Personal friend, Former Trainer, Virginia Farm Bureau, P.O. Box 385, Tappahannock, VA, 22560, 804-313-5112, Monica.Moore@dss.virginia.gov
- April Schoolar, Personal Friend, Essex Bank, P.O. Box 2097, Tappahannock, VA, 22560, 804-445-4322
Timeline
Broker Service Representative
CHOICE Financial & Insurance Services
03.2022 - Current
Owner-Independent Agent
Morgan Insurance Consultants
01.2009 - 03.2022
Life & Health Insurance Agent-Independent
Virginia Group Benefits
01.2002 - 01.2008
Life/Health & Property Insurance Agent
Virginia Farm Bureau
01.2001 - 01.2002
Training & Development Specialist
Virginia Farm Bureau
01.1999 - 01.2001
Business Insurance School Graduate -
Virginia Farm Bureau
Virginia Life & Health License -
Bureau of Insurance
Sales Career School Graduate -
Virginia Farm Bureau
Train the Trainer Graduate -
University of Richmond
Graduate -
Hermitage High School