Jodi A. Wolff
Essexville,MI
Summary
Over 25 years in the credit union industry, with expertise in risk management and staff training. Successfully enhanced member engagement through innovative programs and streamlined workflows, achieving significant improvements in process efficiency. Proven ability to lead teams and optimize financial services while fostering strong customer relationships.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Card Department Manager
Sunrise Family Credit Union
Bay City, MI
01.2025 - Current
- Directed daily operations to optimize member services and improve process efficiency.
- Designed and implemented training programs to enhance team performance and ensure compliance adherence.
- Oversaw budgetary allocations to maximize resource efficiency within the department.
- Executed strategic initiatives to enhance member engagement and satisfaction.
- Managed conversion processes for debit and credit cards, ensuring seamless transitions.
- Implemented instant issue program, establishing comprehensive policies and procedures.
- Designed and implemented streamlined workflows for efficient management of card ordering fraud disputes and losses.
- Facilitated execution of innovative youth programs and product initiatives.
- Assisted in maintaining and creating content for Sunrise's social media platforms, including Facebook and LinkedIn. Developed and launched the Instagram account to enhance online presence.
Branch Operations/Lending/Collections
COPOCO Community Credit Union
Bay City, MI
03.2001 - 12.2024
- Facilitated training for collections agents and evaluated performance to ensure adherence to legal standards and company policies.
- Assessed and analyzed credit risks and collections processed
- Assisted in balancing general ledgers for payments and processing returned checks. Supported management of allowance for loan loss and handled garnishments efficiently.
- Facilitated customer completion of loan applications and associated documentation.
- Acquired and analyzed applicants' credit histories and documentation to assess loan eligibility.
- Guided clients in enhancing financial health through targeted counseling on excessive spending and borrowing issues.
- Analyzed daily variances and rectified errors to ensure accurate financial reporting.
- Established and sustained a robust internal control system to mitigate fraud and abuse risks.
- Oversaw collection efforts for general ledger entries
- Verified mortgage loan and public utility bill payments by confirming payment dates and amounts due.
- Investigated and addressed customer inquiries regarding personal savings, checking, and line of credit accounts.
- Championed promotion of products and services through strategic cross-selling initiatives.
- Reviewed tellers' reports of daily transactions to ensure accuracy and compliance.
- Cultivated in-depth knowledge of credit union products, services, procedures, and regulatory requirements to empower staff in addressing inquiries and resolving complex issues.
- Facilitated customer education on online banking and mobile banking applications.
- Executed diverse accounting transactions with precision and accuracy.
- Assessed and calculated fees due, including interest and changes for customer transactions.
- Oversaw cash drawer reconciliation and executed deposit transactions.
- Processed loan and utility payments, ensuring accurate fund distribution to designated accounts.
- Executed cross-selling strategies for credit cards, loans, and additional banking products.
- Facilitated customer support by addressing banking needs and inquiries.
- Facilitated processing of applications for new accounts.
- Executed precise high-volume money counting utilizing both manual and automated methods.
- Oversaw verification and processing of bank deposits and armored car transactions.
- Cultivated positive and professional relationships with members
- Executed account maintenance by closing accounts and updating member addresses.
Education
High School Diploma -
Bay City Central High School
Bay City, MI06.1995
Skills
- Bank Reconciliation
- Financial Transactions
- Payment Acceptance
- Business Continuity Planning
- Risk Management
- Staff Training
- Accounts Payable and Accounts Receivable
- Records Management
- Credit and Collections
- Microsoft Office
- Client Correspondence
- Balance Management
- Collections Procedures
- Regulatory Guidelines
- Credit Reporting
- Payment Negotiation
- Financial Services
- Customer Service Management
- Lead Collection
- Report Preparation and Analysis
- Finance
- Collections
Affiliations
Michigan Credit Union League-Collections Consortium
Certification
- Awarded Ambassador of the Year 2022
- Community Service Award-Xavier DeGroat Autism Foundation
- Bank Secrecy Act Compliance Specialist (BSACS)
- Credit Union Compliance Expert (CUCE)
- Certified Credit Union Financial Counselor (CCUFC)
- Leadership Saginaw County Class of 2016
- Leadership Bay County Class of 2026
Volunteer
- Vice President Credit Unions Impact Saginaw 2022-2024
- American Cancer Society-since 2001
- The Cool City Car Show-since 2009
- Board Member(Treasurer) for Outdoor Driven Inc since inception in 2023
- Ambassador Bay Area Chamber of Commerce-2022-2025
Timeline
Card Department Manager
Sunrise Family Credit Union
01.2025 - Current
Branch Operations/Lending/Collections
COPOCO Community Credit Union
03.2001 - 12.2024
High School Diploma -
Bay City Central High School