Jodi Ann Brown
Royal Palm Beach,USA
Summary
Administrative and patient support expert with a strong background in medical office operations, including patient registration, scheduling, and billing support. Proven track record of enhancing efficiency and productivity in transportation roles, with specialized skills in route planning and vehicle maintenance. Demonstrates exceptional time management and customer service abilities, ensuring smooth operations and high client satisfaction. Committed to maintaining high standards in all aspects of work, contributing to overall organizational success.
Overview
24
24
years of professional experience
Work History
Delivery Driver
Roadie UPS Delivery
West Palm Beach, Florida
12.2022 - Current
- Delivered packages efficiently across designated routes.
- Communicated with dispatch to optimize delivery schedules.
- Ensured accurate documentation of deliveries and pickups.
- Utilized GPS technology to navigate routes effectively.
- Handled merchandise in accordance with product handling standards.
Patient Access Representative
Advanced Diagnostic Group
Jupiter, USA
01.2016 - 01.2022
- Scheduled imaging appointments and coordinated patient flow.
- Managed front desk registration and verified patient information.
- Assisted with billing inquiries and insurance-related questions.
- Registered Health, Auto, and Workers’ Compensation cases.
- Supported medical records processing and trained new employees.
Business Office Specialist
Good Samaritan Medical Center / Midtown Imaging
West Palm Beach, USA
01.2007 - 01.2015
- Registered patients and ensured accurate demographic and insurance data.
- Managed medical records, scanning, and document processing.
- Collected patient payments and maintained financial accuracy.
Medical Administrative Specialist
Concentra Medical Center
West Palm Beach, USA
01.2005 - 01.2007
- Performed billing, filing, and patient registration duties.
- Posted daily charges and payments; verified insurance.
- Prepared correspondence and supported corporate memorandums.
Customer Service Specialist (ERS)
AAA Auto Club South
Palm Beach Gardens, USA
01.2004 - 01.2005
- Handled customer service reservations and inquiries.
- Operated multiple phone lines in a high-volume call center.
Senior Beauty Supervisor
Walgreens Pharmacy
West Palm Beach, USA
01.2002 - 01.2003
- Supervised a team of five; managed cash flow.
- Maintained strong customer relationships and completed computer-based tasks.
- Supervised beauty team to ensure high-quality service and product knowledge.
Education
Medical Assisting Program -
Ross Medical Institute
West Palm Beach, FL01.2005
High School Diploma -
Wellington High School
Wellington, FL01.2002
Skills
- HIPAA compliance
- HIPAA guidelines
- Medical office administration
- CPR certified
- Viztek PACS
- PBAR
- VI Web
- SCI Scheduling
- PASS
- Occusource
- NextGen
- Microsoft Office Suite
- Scanning & Document Management
- Appointment scheduling
- Patient registration
- Medical records management
- Insurance verification
- Billing administration
Timeline
Delivery Driver
Roadie UPS Delivery
12.2022 - Current
Patient Access Representative
Advanced Diagnostic Group
01.2016 - 01.2022
Business Office Specialist
Good Samaritan Medical Center / Midtown Imaging
01.2007 - 01.2015
Medical Administrative Specialist
Concentra Medical Center
01.2005 - 01.2007
Customer Service Specialist (ERS)
AAA Auto Club South
01.2004 - 01.2005
Senior Beauty Supervisor
Walgreens Pharmacy
01.2002 - 01.2003
Medical Assisting Program -
Ross Medical Institute
High School Diploma -
Wellington High School