Jodi ann Ming
Jersey City,NJ
Summary
Results-driven Online Chat Specialist promoting ways to improve customer engagement. A relationship-builder and multitasking professional Looking for the next amazing opportunity utilizing great skills in customer service in busy environment. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Website Manager
Juniquechem
02.2021 - Current
- Integrates various educational methods, including storytelling, educational play, and media, to facilitate engaging learning experiences.
- Provides individualized support to enhance children's social competencies and self-esteem through careful observation and tailored interactions.
- Encourages children to engage in conflict resolution, thereby fostering the development of social skills and empathy.
- Guides artistic and practical skill development by teaching shape, number, and color recognition, and by leading craft activities to improve creative and motor abilities.
Customer Service Representative and sales agent
Affordable rent to own
12.2023 - 05.2024
- Delivered exceptional customer service and sales support at Affordable Rent to Own, adeptly handling client inquiries, resolving issues, and driving sales through personalized product recommendations and efficient contract processing.
Chat Agent
Mings Uniform and Gears
01.2023 - 11.2023
- Managed computer-based platform with multiple applications to maintain effective communication with customers.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Interested in continuous learning primarily focused on Type, Type and Type courses of study.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and team productivity by promoting operational best practices.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Chat Support Representative
Tropical Jerk
08.2022 - 01.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Teacher
Womens center of Jamaica foundation
01.2018 - 07.2020
- Developed and delivered comprehensive educational curricula tailored to the unique needs of adolescent mothers, fostering an empowering learning environment at the Women's Centre of Jamaica Foundation.
Customer Service Representative
Innovative Outsourcing Solutions
05.2018 - 09.2018
- Educated customers on vehicular warranty options, detailing coverage specifics to facilitate informed decision-making.
- Assisted customers in selecting appropriate warranty plans by evaluating their individual needs and providing tailored recommendations.
- Delivered high-quality customer service by promptly addressing inquiries, resolving issues efficiently, and nurturing customer loyalty.
Customer Service Representative
Sutherland
09.2009 - 07.2013
- Addressed and resolved customer inquiries and complaints efficiently, maintaining high satisfaction levels while adhering to company policies and service standards at Sutherland.
Education
Business Management
University of The West Indies
Jamaica 03.2020
Information Technology
South East College
07.2017
Diploma/ School Leaving Certificate - Art
Bb Coke High
07.2014
Skills
- Content Production
- API Integration
- Search Engine Optimization
- Web Content Creation
- Mobile App Development
- Online Advertising
- Excellent Communication
- Adaptability and Flexibility
- Multitasking Abilities
- Problem-solving aptitude
- Teamwork and Collaboration
- Data Recovery
- Organizational Skills
- Problem-solving abilities
- Team Collaboration
- Active Listening
- Team building
- Relationship Building
- Adaptability
- Analytical Thinking
- Self Motivation
- Problem-Solving
- Multitasking
- Decision-Making
Accomplishments
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Documented and resolved Issue which led to Results.
Languages
English
Full Professional
Timeline
Customer Service Representative and sales agent
Affordable rent to own
12.2023 - 05.2024
Chat Agent
Mings Uniform and Gears
01.2023 - 11.2023
Chat Support Representative
Tropical Jerk
08.2022 - 01.2023
Website Manager
Juniquechem
02.2021 - Current
Customer Service Representative
Innovative Outsourcing Solutions
05.2018 - 09.2018
Teacher
Womens center of Jamaica foundation
01.2018 - 07.2020
Customer Service Representative
Sutherland
09.2009 - 07.2013
Business Management
University of The West Indies
Information Technology
South East College
Diploma/ School Leaving Certificate - Art
Bb Coke High