Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jodie Browning

Clearfield,UT

Summary

Veterans service professional with extensive experience assisting veterans in accessing their benefits and services. Proven track record of enhancing service delivery and resolving complex issues effectively. Strong focus on teamwork and meeting changing demands with flexibility and reliability. Expertise in case management and client advocacy.

Overview

19
19
years of professional experience

Work History

Veterans Service Representative (VSR) GS 10-2

Veterans Benefits Administration
05.2024 - Current
  • Improve communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
  • Participate in regular professional development trainings to stay informed on changes affecting veterans access to appropriate benefits and resources.
  • Keep case files updated, accurate and aligned with requirements.
  • Increase accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
  • Build relationships among coworkers, fostering a supportive work environment where team members could collaboratively address challenges faced daily.
  • 40 hour weeks

Tax Examining Technician/Technical Services Support Technician

Internal Revenue Service
12.2021 - 05.2024
  • Monitoring, updating, tracking, and making corrective actions to team reports for the purposes of data collection, and records management
  • I assigned, updated, and closed cases in Examination Returns Control System (ERCS), Audit Information Management System (AIMS) and Report Generation System (RGS) as necessary.
  • Requested and reviewed Integrated Data Retrieval System (IDRS) and AIMS printouts and transcripts to aid in processing cases.
  • I Served as a technical advisor, OJT coach, reviewer and created job aides used in training new Technical Examiners. I have done the teams time recording using SETR and 4502 information. Knowledgeable in the Microsoft Suite programs.
  • GS-0592-07 step 10

Collections Tax Examination Technician

Internal Revenue Service
08.2020 - 12.2021
  • Provided exceptional customer service by empathizing with "clients'' financial situations while working towards mutually beneficial solutions.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • GS-0592-7 step 8 40 hour weeks

Correspondence Exam Technician

Internal Revenue Service
05.2019 - 08.2020
  • I monitored, controlled and tracked the preparation of reports, memoranda and data to ensure timeframes were consistently met. I Used logic and reasoning to research, interpret and apply information such as regulatory and/or procedural guidance or tax laws,
  • GS-0503-7 step 8

Entity Tax Examiner Technician

Internal Revenue Service
05.2016 - 08.2020
  • Aiding the taxpayer in keeping all aspects of their business/personal information correct. I Worked with the public, CPA, or other areas of the Internal Revenue Service to assess their needs, supply information or help resolve their problems.
  • I fostered commitment and team spirit while working with others to achieve their team/individual goals.
  • GS-0592 06 step 10

Tax Examiner Technician - Excess Collections

Internal Revenue Service
08.2007 - 05.2016
  • I researched accounts and gathered documentation to find the owner/accounts for lost or illegible payments, by communicating the information through clear, convincing oral and written communications, I was able to find and apply payments to their correct accounts.
  • GS-0592-07 step 07 40 hour weeks

Tax Examiner Technician—Code and Edit

Internal Revenue Service
11.2006 - 08.2007
  • Editing of paper returns. Coding the returns for completeness to make the processing of the returns (business and personal) timelier.
  • GS-0592-5

Education

High School Diploma -

Delta High School
Salt Lake City, UT
06.1992

Skills

  • Claims processing

  • Benefits administration

  • Interviewing techniques

  • Teamwork and collaboration

  • Time management

  • Excellent communication

  • Reliability

  • Organizational skills

  • Problem-solving abilities

  • Attention to detail

  • Adaptability and flexibility

  • Decision-making

Timeline

Veterans Service Representative (VSR) GS 10-2

Veterans Benefits Administration
05.2024 - Current

Tax Examining Technician/Technical Services Support Technician

Internal Revenue Service
12.2021 - 05.2024

Collections Tax Examination Technician

Internal Revenue Service
08.2020 - 12.2021

Correspondence Exam Technician

Internal Revenue Service
05.2019 - 08.2020

Entity Tax Examiner Technician

Internal Revenue Service
05.2016 - 08.2020

Tax Examiner Technician - Excess Collections

Internal Revenue Service
08.2007 - 05.2016

Tax Examiner Technician—Code and Edit

Internal Revenue Service
11.2006 - 08.2007

High School Diploma -

Delta High School

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