Jodie Burelison
Angola,IN
Summary
Dynamic customer service professional with extensive experience at State Farm and All Service Glass, excelling in claims processing and relationship building. Proven ability to manage high-stress situations while maintaining professionalism and empathy. Skilled in insurance verification and adept at multitasking, consistently enhancing customer satisfaction and loyalty through effective communication and problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Returns Processor
Western Powersports
05.2023 - Current
- Processed incoming returns efficiently, ensuring accuracy in inventory records.
- Inspected returned merchandise to determine condition and eligibility for restocking.
- Coordinated with warehouse team to streamline return workflows and reduce processing time.
- Maintained organized storage of returned items, improving accessibility for resale operations.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Customer Service Representative
All Service Glass
06.2020 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Insurance claims submission.
- Billing, payments, collections, cash drawer balancing and deposits.
Insurance Customer Service Representative
State Farm
05.2017 - 05.2020
- Processed policy changes, renewals, and claims accurately within designated timelines.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Assisted customers with completing insurance documents to avoid missed information.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Handled payments, collections and deposits.
Education
No Degree - Business Administration Health Care Focus
Ivy Tech Community College
Fort Wayne, INSkills
- Insurance verification
- Appointment scheduling
- Medical terminology
- Claims processing
- Multitasking and organization
- Customer service
- Payment processing
- Money handling
- Data entry
- Relationship building
- Professional telephone demeanor
- Scheduling
Certification
- Property and Casualty License - 2014 to 2020
- Medical Terminoloty, CMCH
Timeline
Returns Processor
Western Powersports
05.2023 - Current
Customer Service Representative
All Service Glass
06.2020 - 05.2023
Insurance Customer Service Representative
State Farm
05.2017 - 05.2020
No Degree - Business Administration Health Care Focus
Ivy Tech Community College
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