Jodie Detzler
Orlando,USA
Summary
Detail‑oriented insurance and customer service professional with strong experience in policy interpretation, documentation, compliance, and issue resolution. Skilled in managing high‑volume workloads, maintaining accurate records, and communicating complex information clearly. Background spans insurance operations, behavioral health, education, and business management. Recognized for professionalism, confidentiality, and analytical thinking. Seeking roles in HOA compliance, workers’ compensation claims support, or insurance operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Multi Product Service Agent
Progressive Insurance Company
Mayfield Village, OH
12.2025 - Current
- Process policy changes, endorsements, and account updates with accuracy and compliance.
- Investigate customer inquiries, identify root causes, and resolve issues within regulatory guidelines.
- Maintain detailed electronic records for audits and compliance reviews.
- Explain policy language, coverage, and billing details in clear, customer‑friendly terms.
- Handle sensitive customer information with strict confidentiality.
- Meet or exceed quality, productivity, and accuracy metrics in a high‑volume call environment.
CRM Call Center Auto Services-Phones
Progressive Insurance
Mayfield Village, Oh
11.2023 - Current
- Quoted policies, processed updates, and educated customers on coverage options.
- Recommended additional products based on customer needs and eligibility.
- Ensured compliance with company and state regulations during all interactions.
- Collaborated with internal teams to resolve escalated issues efficiently.
- Proven ability to learn quickly and adapt to new situations.
Senior Registered Behavior Technician (RBT)
InBloom Autism Services
Orlando, FL
10.2022 - 11.2023
- Collected, entered, and analyzed behavioral data to evaluate treatment effectiveness.
- Assisted in developing individualized behavior plans and adjusting interventions.
- Provided daily documentation and updates to parents and supervisors.
- Supported training and onboarding of new staff.
Registered Behavior Technician (RBT)
Elemy
Miami, FL
10.2021 - 11.2022
- Documented patient behavior, progress, and session notes with accuracy.
- Entered and graphed data using Excel and specialized software.
- Ensured compliance with treatment protocols and confidentiality standards.
Sales Leader/Key Holder
Amy's Hallmark Gold Crown Shop
Orlando, FL
10.2019 - 01.2022
- Supported store operations, POS oversight, and customer service.
- Assisted with inventory, merchandising, and staff coordination.
Registered Behavior Technician (RBT)
Butterfly Effects, LLC
Deerfield Beach, FL
10.2017 - 10.2021
- Collected and recorded data based on client behavior. Communicated with clients, parents, and supervisors on a daily basis. Set schedules. Produced needed materials. Worked in a fast-paced, dynamic, and often intense environment to provide Applied Behavior Analysis treatment to children and young adults diagnosed with Autism Spectrum Disorder.
- Implemented individualized treatment plans to enhance client engagement and behavior outcomes.
Behavior Consultant
Centria Healthcare - Autism Services
Novi, MI
05.2017 - 08.2017
- Conducted assessments (VB‑MAPP, ABLLS, AFLS).
- Developed behavior plans and supervised ABA technicians.
Behavioral Technician
Centria Healthcare - Autism Services
Novi, MI
08.2015 - 05.2017
- Documented patient behavior, progress, and session notes with accuracy.
- Entered and graphed data using Excel and specialized software.
- Ensured compliance with treatment protocols and confidentiality standards.
Business Owner
elements Fitness for Women
Saginaw, MI
12.2012 - 04.2017
- Managed operations, scheduling, payroll, and customer contracts.
- Supervised staff of 20 and maintained accurate business records.
Teacher of Special Education
Meridian Public Schools
Sanford, MI
08.1998 - 06.2012
- Developed IEPs, tracked progress, and maintained detailed documentation.
- Taught students with emotional and learning disabilities.
Education
MAT in Education - Certified in Hearing Impaired, learning Disabled, and Emotionally Impaired
Saginaw Valley State University
Saginaw, MI12-2000
BA in Education - undefined
Michigan State University
East Lansing, MI12-1990
Skills
Policy Interpretation
Documentation
Compliance
Case Management
Investigations
Customer Service
Data Entry
Microsoft Word & Excel
Confidentiality
Active Listening
De‑escalation
Reporting
Fast‑Paced Environment
Cross‑Team Collaboration
Certification
- CPR Certification
- First Aid Certification
- Registered Behavior Therapist Present
- Sign Language
Notary and RON
For the state of FL
Timeline
Multi Product Service Agent
Progressive Insurance Company
12.2025 - Current
CRM Call Center Auto Services-Phones
Progressive Insurance
11.2023 - Current
Senior Registered Behavior Technician (RBT)
InBloom Autism Services
10.2022 - 11.2023
Registered Behavior Technician (RBT)
Elemy
10.2021 - 11.2022
Sales Leader/Key Holder
Amy's Hallmark Gold Crown Shop
10.2019 - 01.2022
Registered Behavior Technician (RBT)
Butterfly Effects, LLC
10.2017 - 10.2021
Behavior Consultant
Centria Healthcare - Autism Services
05.2017 - 08.2017
Behavioral Technician
Centria Healthcare - Autism Services
08.2015 - 05.2017
Business Owner
elements Fitness for Women
12.2012 - 04.2017
Teacher of Special Education
Meridian Public Schools
08.1998 - 06.2012
BA in Education - undefined
Michigan State University
MAT in Education - Certified in Hearing Impaired, learning Disabled, and Emotionally Impaired
Saginaw Valley State University