Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Symone Myers

North Augusta,SC

Summary

Efficient Baggage Service Agent with 2 years of experience in airline services. Successful at recovering lost baggage and maintaining detailed records. Handling conflict with knowledge of FasTrack, Axis and Phoenix. Maintaining call volume and sustaining exemplary customer relationships and multitasking abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Baggage Service Agent/Customer Support Specialist

Delta Airlines
Augusta, GA
10.2022 - Current
  • Developed strong customer relationships to encourage repeat business.
  • Participating in problem solving sessions on how to improve the overall efficiency of the departments operations
  • Demonstrates excellent communication skills by resolving daily consumer complaint and transfers
  • Assisted passengers with their baggage needs, including providing information on the status of their luggage.
  • Assisting travelers by answering questions regarding airline policies and procedures.
  • Coordinated with other airport staff members to ensure efficient operation of baggage handling systems.
  • Tracked down lost luggage for customers daily.
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.

Certified Nursing Assistant

Aiken Rehabilitation and Healthcare
Aiken, SC
11.2020 - 09.2022
  • Provide basic patient care by taking vital signs, measuring height, weight, and recording intake and output.
  • Maintain accurate records of patient care, condition, progress, or problems for review by medical staff by documenting daily activities and changes in conditions or treatments.
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.

Social Services Director

Greer Rehabilitation And Healthcare
Greer, SC
11.2018 - 11.2020
  • Collaborate with interdisciplinary team, and administration to protect patients rights
  • Resolved and tracked all grievances
  • Provided assistance and support to clients in need of social services, such as housing, employment and other resources.
  • Developed relationships with local organizations and agencies in order to provide additional resources for clients.
  • Maintained accurate records of client progress notes, assessments, referrals and evaluations in accordance with state regulations.
  • Participated in crisis intervention activities when necessary, including providing emotional support or connecting individuals with appropriate mental health providers.
  • Assisted with admissions, transfers, discharges, and end-of-life decisions for patients in the facility.

Education

Bachelor of Science - Social Work

South Carolina State University
Orangeburg, SC
05.2018

Skills

  • Supervising Experience
  • Discharge Planning
  • Reporting and Documentation
  • Paperwork Processing
  • Payment Processing
  • Complaint Handling
  • Policy Interpretation

Certification

  • CNA
  • BLS Certification
  • CPR Certification

Websites

References

References available upon request.

Timeline

Baggage Service Agent/Customer Support Specialist

Delta Airlines
10.2022 - Current

Certified Nursing Assistant

Aiken Rehabilitation and Healthcare
11.2020 - 09.2022

Social Services Director

Greer Rehabilitation And Healthcare
11.2018 - 11.2020

Bachelor of Science - Social Work

South Carolina State University

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Symone Myers