Jodie Hagger
Davenport,FL
Summary
Customer service supervisor with 10+ years of experience supporting high-volume retail operations. Skilled in training associates, handling escalations, and maintaining POS accuracy, cash drawer balancing, and store standards. Focused on improving customer satisfaction and team productivity.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Supervisor
Wawa
Kissimmee, Florida
03.2015 - 09.2026
- Supervised and trained customer service staff, enhancing delivery of excellent customer service.
- Trained associates on Wawa register procedures and guest service standards to improve service quality.
- Managed daily front-end operations and coordinated tasks across sales floor and checkout areas to streamline efficiency.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Handled customer concerns with calm, professional communication.
- Resolved customer concerns using calm, professional communication.
- Assisted customers with product inquiries and resolved complaints promptly and professionally.
- Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.
- Enforced Wawa food safety, cleanliness, and store appearance standards.
- Supported Wawa customer service staff during high-volume store shifts.
- Restocked merchandise, beverages, and service areas based on inventory assessments.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
Some College (No Degree) - Early Childhood Education
University of Pittsburgh
Pittsburgh, PASome College (No Degree) - Early Childhood Education
Mercyhurst University
Erie, PASkills
- Customer service
- Team supervision
- Staff training
- Team leadership
- Team management
- Store operations
- POS reconciliation
- Cash drawer balancing
- Inventory restocking
- Customer escalations
- Conflict resolution
- Effective communication
- Problem solving
Certification
- Servsafe
Affiliations
- Volunteer at various events representing Wawa
Timeline
Customer Service Supervisor
Wawa
03.2015 - 09.2026
Some College (No Degree) - Early Childhood Education
University of Pittsburgh
Some College (No Degree) - Early Childhood Education
Mercyhurst University