Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jodie Hess

Belpre,OH

Summary

Detail-oriented individual with proven ability to manage multiple tasks with efficiency and accuracy. Excellent interpersonal, communication, and computer skills. Committed to providing customers with the best possible support and assistance. Skilled in managing patient records, scheduling appointments, and providing excellent customer service.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Referral Clerk

Coplin Health Systems
02.2021 - Current
  • Maintains ongoing tracking and appropriate documentation on referrals in the electronic medical records system to promote clinical team awareness and ensure patient safety.
  • Ensures complete and accurate registration, including patient demographic and current insurance information.
  • Assembles information concerning patient's clinical background and referral needs.
  • Contacts review organizations and insurance companies to ensure prior approval requirements are met.
  • Order necessary labs, imaging, medical supplies, tests, etc. for patients.
  • Scans and reviews consultation and radiology results in the patient’s chart, notifying providers of any urgent abnormal results.
  • Keeps patients informed of their appointment dates/times.
  • Reviews details and expectations about the referral with patients.
  • Ensures that referrals are addressed in a timely manner.
  • Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
  • Serves as the system navigator and point of contact for patients and families, and may assume an advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
    Identifies and utilizes cultural and community resources, establishing and maintaining relationships with service providers (e.g., DME, Home Health, Oxygen companies) and keeping an updated list of referral providers and facilities.
  • Ensures that patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.
  • Performs other duties as assigned, including updating the care team as new specialists are obtained and assisting front desk and medical records.

Receptionist

Hartley Trucking Company
05.2004 - 04.2006
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Assisted with administrative tasks such as filing documents, copying materials.
  • Answered phones professionally in accordance with organizational protocols.
  • Provided superior customer service by responding to inquiries in an efficient and friendly manner.
  • Displayed pleasant and professional voice and demeanor, positively representing organization.
  • Answered questions about organization and provided callers with address, directions, and other information.

Cashier

Foodland
12.2003 - 05.2004
  • Operated a cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Built and maintained positive working relationships with co-workers.

Education

Certificate - CMA in Clinical Medical Assisting.

Washington County Career Center
Marietta, OH
05.2022

High School Diploma -

Parkersburg South High School
Parkersburg, WV
05.2004

Skills

  • Referral Arrangements
  • Referral Tracking
  • HIPPA
  • Medical Terminology

Certification

Certified Clinical Medical Assistant

Timeline

Referral Clerk

Coplin Health Systems
02.2021 - Current

Receptionist

Hartley Trucking Company
05.2004 - 04.2006

Cashier

Foodland
12.2003 - 05.2004

Certificate - CMA in Clinical Medical Assisting.

Washington County Career Center

High School Diploma -

Parkersburg South High School

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Jodie Hess