Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jodie Malone

Covington,TX

Summary

Dynamic CCMA with a proven track record at Concentra Urgent Care, excelling in patient care and customer relationship management. Recognized for enhancing team performance through innovative solutions and effective communication. Committed to maintaining compliance and ensuring high-quality service, consistently achieving operational goals while prioritizing customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CCMA

Coryell Health
Gatesville, Texas
10.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Jailer

McLennan County Sheriff's Office
Waco, Texas
04.2024 - 10.2024
  • Supervised inmate activities and movements throughout the facility.
  • Conducted regular security checks to maintain a safe environment.
  • Processed inmate intake, ensuring accurate documentation and classification.
  • Managed inmate records and maintained confidentiality of sensitive information.
  • Responded to emergency situations, implementing safety protocols effectively.
  • Monitored inmate behavior, reporting any violations or concerns to supervisors.
  • Supervised inmate activities such as meals, recreation time, showers.

CCMA

Concentra Urgent Care
Burleson, Texas
07.2023 - 10.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

CCMA

Chisolm Trail Orthopedics
Cleburne, Texas
05.2022 - 10.2023
  • Developed, implemented, and monitored quality assurance standards for patient care.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Associate of Science -

McLennan Community College
Waco, TX

Associate of Arts -

Hill College
Cleburne, TX

Skills

  • Patient care
  • Compliance management
  • Inmate supervision
  • Security protocols
  • Case documentation
  • Customer relationship management
  • Time management
  • Attention to detail
  • Effective communication

Languages

English
Professional

Certification

BLS and CCMA

Timeline

CCMA

Coryell Health
10.2024 - Current

Jailer

McLennan County Sheriff's Office
04.2024 - 10.2024

CCMA

Concentra Urgent Care
07.2023 - 10.2023

CCMA

Chisolm Trail Orthopedics
05.2022 - 10.2023

Associate of Science -

McLennan Community College

Associate of Arts -

Hill College

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