Jodie Meneley

· Deals with inquiries and identifies customers' needs

· Offers advice and recommends titles to thousands of customers

· Maintains an up-to-date knowledge of current titles and changes in the market

· Handles payments with cash and debit at a POS

· Creates in-store and window displays to help market prime titles

· Undertakes general housekeeping duties, such as unpacking, stock replenishment, and tidying

· Trained to work in the book department, music department, and receiving.

• Received incoming calls from the public and determined the nature of the emergency.
• Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
• Maintained contact with field units via radio, providing directions and assistance as needed.
• Monitored multiple radio frequencies simultaneously while entering data into computer system.
• Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
• Gathered additional information from police officers at scene if necessary to complete report accurately.

· Led, managed, supervised, and performed protection duties.

· Applied self-aid buddy care, and life-saving procedures, including cardiopulmonary resuscitation, as a first responder to accident and disaster scenes.

· Provided armed response and controlled entry, while detecting and reporting the presence of unauthorized individuals and activities.

· Directed vehicle and pedestrian traffic

· Investigated motor vehicle accidents, minor crimes, and incidents

· Conducted interviews of witnesses and suspects

· Obtained statements and testified in official judicial proceedings

· Developed plans, policies, procedures, and detailed instructions to implement security programs.

· Operated in various field environments, and performed individual and team patrol movements, both on foot and in vehicles.

• Helped stock the entire store when it opened and organized thousands of books to set up foot traffic with customers
• Assisted customers in selecting books, magazines, and other merchandise based on their individual needs.
• Greeted customers as they entered the store, providing friendly customer service.
• Explained product features and benefits to encourage sales.
• Answered phones promptly and responded to customer inquiries with accurate information.
• Restocked shelves when necessary to maintain adequate levels of inventory.