Jodie Newman
Martinsville,IN
Summary
Dynamic professional with extensive experience in patient scheduling and communication at IU Health Morgan Primary Care. Proven track record of enhancing customer satisfaction through effective problem-solving and teamwork. Expertise in cash handling and proficiency in Microsoft Excel, consistently delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IN
IU Health Morgan Indiana Southern Physicians
Martinsville, IN
02.2021 - Current
- Checking patients in and out, answering phones, scheduling appointments, and taking payments. We strive for customer feedback, and always treat our patients with respect and care. We also accept debit and credit payments as well. We make sure to keep our patients happy.
- Maintained positive working relationship with fellow staff and management.
- Supported patient scheduling and managed appointment confirmations effectively.
- Collaborated with healthcare teams to streamline communication and workflow processes.
- Conducted training sessions for new staff on systems and processes used in the office.
- Provided technical support for customers in resolving complex issues.
- Analyzed customer needs and recommended appropriate products or services.
Waitress/Hostess
Awnies
Martinsville, IN
11.2023 - 01.2025
- Provided excellent customer service in a high-volume dining environment.
- Took accurate food and beverage orders from guests and entered them into the system.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments efficiently using POS systems.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
Front Desk Receptionist
IN
Martinsville, IN
01.2019 - 01.2021
- Quote auto, home, life, etc for customers. Answering phones and running a lot of different errands.
- Greeted clients warmly and professionally upon arrival at the insurance office.
- Managed phone calls and directed inquiries to appropriate staff members effectively.
- Maintained organized reception area, ensuring a welcoming environment for visitors.
- Processed incoming and outgoing mail, distributing documents to relevant departments promptly.
- Utilized office management software to update client records and maintain accurate files.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
High School diploma -
Martinsville, IN
Martinsville, IN05.2010
Skills
- Outgoing personality
- Enthusiasm
- Technology knowledge
- Patient scheduling
- Front office operations
- Team collaboration
- Cash handling
- Attention to detail
- Effective communication
- Problem solving
- Expert in Excel, Microsoft Word
- Teamwork
- Outgoing personality
- Enthusiasm
- Technology knowledge
- Patient scheduling
- Front office operations
- Team collaboration
- Cash handling
- Attention to detail
- Effective communication
- Problem solving
- Expert in Excel, Microsoft Word
- Teamwork
Accomplishments
I feel the biggest accomplishment I have made so far in my life is to raise my daughter very well. She is an amazing little girl and being her mother is the best part of me and I love it so much.
Affiliations
- Fishing/anything outdoors
- Softball/volleyball/cornhole
- Hanging out with friends and family
- Gardening
- Shopping
Certification
- Liquor License (might be expired) But it would be no problem for me to get it.
Timeline
Waitress/Hostess
Awnies
11.2023 - 01.2025
IN
IU Health Morgan Indiana Southern Physicians
02.2021 - Current
Front Desk Receptionist
IN
01.2019 - 01.2021
High School diploma -
Martinsville, IN
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