Jodie Ramos
Brawley,CA
Summary
Human Resources Specialist with the United States Army, well at fostering positive employee relations and implementing effective training programs. Proven problem-solver with strong attention to detail and exceptional customer service skills, ensuring compliance and enhancing workforce capabilities. Bilingual communicator committed to promoting a collaborative work environment.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Human Resources Specialist
United States Army
05.2013 - 03.2020
- Managed employee relations issues, fostering a positive work environment and resolving conflicts effectively.
- Assisted in the development of HR policies, ensuring compliance with federal regulations and Army standards.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented employee training programs to enhance workforce skills and knowledge.
- Performed crowd control duties during large-scale events, effectively managing potentially volatile situations while maintaining public safety standards.
- Collaborated with other military branches in joint exercises to enhance coordination efforts and improve overall mission effectiveness.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Monitored and ensured compliance with safety protocols during escort duties.
- Monitored front doors to prevent unauthorized entries or exits.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Cashier
Burlington Coat Factory Department Store
12.2011 - 05.2012
- Resolved customer complaints effectively to ensure satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Enhanced store security by identifying and reporting suspicious activities.
- Enhanced customer experience by providing prompt and accurate transactions.
Education
Associate of Science - Baking And Pastry
The Art Institute of San Diego
San Diego, CA06.2011
High School Diploma -
Brawley Union High Achool
Brawley, CA06.2007
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Computer skills
- Verbal communication
- Flexible and adaptable
- Customer relations
- Training and mentoring
- Problem-solving abilities
- Bilingual
Accomplishments
- Achieved awards by completing task with accuracy and efficiency.
- Volunteered service award
- Was promoted ahead of peers in the United States Army.
- Help soldier pass PT test and make height and weight.
Certification
Food handler
Combative level 1
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Specialist
United States Army
05.2013 - 03.2020
Customer Service Cashier
Burlington Coat Factory Department Store
12.2011 - 05.2012
Associate of Science - Baking And Pastry
The Art Institute of San Diego
High School Diploma -
Brawley Union High Achool