Jodie Shults
Winooski,vt
Summary
Leadership role with 20 plus years of experience supervising multiple teams of employees, organizing work schedules, updating procedures and policies, and performing customer service activities.
Overview
21
21
years of professional experience
Work History
Overnight Center Core Assistant Manager
Healthy Living Market and Cafe
2024.09 - Current
- Developed knowledge of store products, improving customer service and support capabilities.
- Aided in maintaining accurate inventory levels through regular counts and timely restocking efforts.
- Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
- Led team meetings to communicate objectives, expectations, and performance feedback effectively.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within
- Trained and mentored new and existing staff to achieve best practices.
Customer Experience Supervisor
Christmas Tree Shops
2021.08 - 2023.08
- Role modeled selling behaviors, observed team members interacting with customers, ensured email collection for marketing outreach.
- Motivated, trained, and educated team members to perform their roles successfully; provided coaching and feedback that encouraged growth, drove results, and built a culture for engagement.
- Effectively communicated information and provided clear direction to team.
- Empowered team members to satisfy customer needs, offered guidance during complex situations.
- Guided team members in cash office and front-end processes, coordinated assignments, ensured register audits complete, verified front-end reports as required.
- Lead the execution of price changes, put backs, straightening merchandise, and replenishment.
- Maintained housekeeping standards, ensures clean fixtures, and removal of debris and trash.
- Performed opening and closing tasks and acted as manager on duty when required.
- Fostered a safe working environment following company policies and procedures.
- Provided input into staffing; supported recruitment, onboarding, and training.
- Performed additional duties, as needed.
Customer Service Area Supervisor
Kohls Department Stores
2012.02 - 2017.11
- Drove sales by providing an inspiring environment that motivates customers to add to their basket.
- Replenished sales floor.
- Built customer connections with a greeting and executed an authentic hospitality experience.
- Supported sales floor, fitting room, point of sale, and operational processes, as required.
- Ensured all customers feel respected, appreciated and rewarded.
- Acknowledged and assisted customers through our company programs.
- Completed transactions accurately and efficiently while engaging customers.
- Opened and activated Kohl’s Card applications.
- Trained associates to maximize credit and loyalty conversion performance and customer experience.
- Observed associate performance and provided feedback in partnership with Assistant Manager/Store Manager.
- Oversaw daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
- Was courteous and responsive to requests and questions.
- Onboard, train and develop associates.
Customer Service Manager
Price Chopper
2005.09 - 2009.10
- Supervised Front End Teammates on a regular basis.
- Consistently worked to provide fast, friendly, helpful and efficient customer service at all times.
- Responsible for proper handling and merchandising of all products according to company policy.
- Displayed and expressed a complete knowledge of all grocery products to the customer.
- Responsible for smiling, making eye contact and thanking customers upon fulfilling customers request.
- Maintained a neat, clean and organized workstation at all times.
- Managed the Front End Department of a retail unit: cashiers, sackers, cart pushers.
- Controlled the budgeting and financial aspects of the Front End Department.
- Ensured that the Front End Department is running efficiently with no lag.
- Managed associates within the department by ensuring that all company policies and procedures are adhered to with regard to Front End operations.
- Responsible for training and developing all associates within the Front End Department.
- Ensured that all sanitation and safety policies are adhered to within grocery/general merchandise department.
- Other duties may be assigned.
Skills
- Leadership
- Customer Service
- Communication
- Time management
Timeline
Overnight Center Core Assistant Manager
Healthy Living Market and Cafe
2024.09 - Current
Customer Experience Supervisor
Christmas Tree Shops
2021.08 - 2023.08
Customer Service Area Supervisor
Kohls Department Stores
2012.02 - 2017.11
Customer Service Manager
Price Chopper
2005.09 - 2009.10