Jodie Taylor
Springfield,MO
Summary
Account Manager experienced in client retention and satisfaction, achieving high levels of customer service and needs analysis. Developed accounts through data-driven decision making in fast-paced environments, consistently exceeding client expectations. Customer Service Representative recognized for productivity and efficiency, utilizing strong communication, problem-solving, and time management skills to foster positive customer relationships.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
RBX/Wilson Logistics
Springfield, MO
12.2025 - 10.2026
- Built customer relationships through clear communication and professional service.
- Resolved delivery issues and maintained customer communication throughout transit.
- Coordinated shipment updates with dispatch, operations, and customer service teams.
- Monitored shipment status and shared timely updates with internal teams.
- Reviewed load details, scheduling needs, and account requirements for accuracy.
Account Manager
IWX/Western Flyer Express
Springfield, MO
11.2022 - 12.2025
- Ensured high client retention through exceptional customer service.
- Maintained positive relationships, resolving escalated concerns to enhance client trust.
- Maintained positive relationships while addressing escalated concerns.
- Mediated negotiations and resolved customer complaints, ensuring satisfaction and loyalty.
- Worked independently to manage daily operations efficiently.
- Managed routine operations and made strategic decisions in an independent work environment, contributing to seamless service delivery.
Customer Service Representative
Teletech
04.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations, resolving disputes while maintaining professionalism and calm to ensure positive customer experiences.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests for products and services, providing timely and accurate information to enhance customer engagement.
- Addressed customer inquiries to promote satisfaction and create a positive service atmosphere.
Truck Driver
Indiana Western Express
03.2003 - 03.2022
- Operated trucks safely and skillfully, minimizing risk of accidents and delays.
- Inspected trucks for malfunctions and communicated issues to management for timely corrective action.
- Operated with safety and skill to avoid accidents and delays.
- Followed regulations and safety procedures in driving, achieving a record of zero accidents.
Education
No Degree - Dietetics
Missouri State University
Springfield, MOSkills
,,,,,,
Customer service
Customer relationship management
Customer retention strategies
Account management
Order processing
Order tracking management
Issue resolution
- Data-driven decision making
- Customer needs assessment
- Teamwork and collaboration
- Effective communication
Personal Information
Timeline
Customer Service Representative
RBX/Wilson Logistics
12.2025 - 10.2026
Account Manager
IWX/Western Flyer Express
11.2022 - 12.2025
Customer Service Representative
Teletech
04.2022 - 11.2022
Truck Driver
Indiana Western Express
03.2003 - 03.2022
No Degree - Dietetics
Missouri State University