Hi, I’m
Jodie Vaughn
Pleasureville,KY
Summary
Dynamic leader with proven expertise in event planning and team leadership, honed at 3rd Turn Brewing Oldham Gardens. Excelled in on-site execution and complex problem-solving, boosting event success through innovative strategies and meticulous budget management. Skilled in verbal communication, adept at fostering team collaboration and enhancing customer satisfaction. Demonstrated ability to exceed performance targets, ensuring branding consistency and operational excellence. Dynamic Event Specialist with expertise in developing new opportunities, gaining competitive advantage, identifying effective strategies, improving decision-making and driving organizational performance. Solid foundation in principles of marketing and quantifiable methods for marketing management. Accomplished in media management, public relations and program content. Organized in managing and executing assignments, tasks and special projects on time and within budget requirements. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
years of professional experience
Work History
3rd Turn Brewing Oldham GardensCrestwood, KY
Event Specialist
03.2024 - Current
Job overview
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues that arose while maintaining composure under pressure for a professional outcome every time.
- Interfaced with clients to understand event objectives.
- Managed event logistics and operations.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Assessed overall event success continuously by tracking key performance indicators and utilizing data-driven insights for continuous improvement in planning and executing future events.
- Negotiated and worked with venues and vendors to carry out event objectives.
Dr. P's HVACCrestwood, KY
Office Manager
03.2023 - 07.2024
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Answered upwards of 50 calls per day, numerous emails, texts, and all internet messaging daily.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Doubled revenue in the short time with them through social media and other marketing
Kinser & KinserLagrange, KY
Lead Customer Service Representative
06.2010 - 08.2022
Job overview
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Reviewed associate performance to identify training needs.
- Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
- Managed over 50 incoming calls, emails, and faxes from customers
Education
Henry County High SchoolNew Castle, KY
High School Diploma
05.2002
Skills
- Travel Arrangements
- On-site Execution
- Event Planning Expertise
- Branding Consistency
- Social Media Promotion
- Post-event Analysis
- Budget Management
- Deadline Management
- Team leadership and supervision
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Event Specialist
3rd Turn Brewing Oldham Gardens
03.2024 - Current
Office Manager
Dr. P's HVAC
03.2023 - 07.2024
Lead Customer Service Representative
Kinser & Kinser
06.2010 - 08.2022
Henry County High School
High School Diploma