Jodie Wienandt
Hortonville,WI
Summary
Enhanced customer satisfaction and streamlined operations at Spray Pump Repair LLC through adept shop management and effective customer relations. Leveraging skills in parts ordering and active listening, also significantly reducing downtime, demonstrating a strong blend of organizational prowess and problem-solving capabilities. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Mechanic/ Manager
Spray Pump Repair LLC
10.2021 - Current
- Streamlined documentation process for warranty claims, expediting reimbursement from manufacturers while minimizing disputes.
- Reduced pump downtime for clients by streamlining maintenance schedules and ensuring timely repairs.
- Developed strong relationships with parts suppliers.
- Improved customer satisfaction by maintaining clear communication throughout repair process and providing detailed explanations of work performed.
- Optimized scheduling processes to accommodate urgent repairs without sacrificing attention to routine maintenance tasks or compromising turnaround times.
- Conducted thorough quality control checks on completed repairs before returning spray pumps back to customers.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Wrote work orders and updated accounts in workshop computer.
- Utilized Quickbooks to complete estimates for materials, labor and service costs.
- Arranged for customer billing by determining charges for services requested and collecting deposits or payments.
Kitchen Lead
The Meat Block LLC
11.2021 - 09.2024
- Maintained high standards of cleanliness and sanitation by implementing kitchen cleaning routines.
- Fostered positive work environment, promoting teamwork and open communication among kitchen staff.
- Monitored inventory levels to prevent stock shortages.
- Took on extra responsibilities to help cover stations that were busy.
- Disinfected counters and wiped down food prep surfaces to avoid illness and cross-contamination from raw meats.
- Did extra cleaning on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Was im charge of unboxing supplies, shelving stock, and rotating items as well as overseeing incoming deliveries.
- Used sanitizing chemicals and washed equipment, surfaces, refrigerators, and other areas.
- Was in charge of day to day operations in kitchen, made prep lists, and did ordering.
Bartender/ Caterer
The Hardtails Saloon
03.2006 - 10.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of shift.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Hortonville High School
Hortonville, WI05.1996
Skills
- Parts Ordering
- Shop management
- Customer Relations
- Maintaining records
- Service Scheduling
- Parts management
- Supply Ordering
- Vendor Relations
- Customer Service
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Active Listening
Timeline
Kitchen Lead
The Meat Block LLC
11.2021 - 09.2024
Mechanic/ Manager
Spray Pump Repair LLC
10.2021 - Current
Bartender/ Caterer
The Hardtails Saloon
03.2006 - 10.2020
High School Diploma -
Hortonville High School
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