John Wilson
Athens,TX
Summary
Outdoor power equipment specialist with extensive experience in customer service, technical training, and equipment maintenance. Demonstrated success in improving customer satisfaction through effective communication and teamwork. Over 20 years of experience operating heavy equipment.
Overview
10
10
years of professional experience
Work History
Outdoor Power Equipment Specialist
Cowboy Headquarters
Athens, TX
08.2022 - Current
- Guided customers in selecting outdoor power equipment tailored to specific needs, enhancing customer satisfaction.
- Demonstrated product features and usage to customers, improving their understanding and confidence in equipment selection.
- Maintained inventory levels and organized displays of outdoor power tools and accessories.
- Conducted routine maintenance checks on equipment to ensure proper functionality.
- Addressed customer inquiries and complaints, utilizing effective communication and problem-solving skills to foster positive relationships.
- Collaborated with team members to ensure efficient workflow and customer satisfaction.
- Trained new staff on product knowledge and customer service best practices.
CADD Operator
Relentless Fire Protection
Dallas, TX
01.2017 - 07.2021
- Developed detailed fire protection system designs using CAD software to meet client specifications.
- Reviewed project specifications for compliance with industry standards, ensuring quality and safety.
- Collaborated with engineers to create installation drawings and schematics that facilitated project execution.
- Updated existing plans to reflect changes in regulations and client needs.
- Coordinated with contractors to clarify design intents and resolve issues.
Education
Some College (No Degree) - Basic Computer Aid Drafting
Trinity Valley Community College
Athens, TX04-2026
Skills
- Power equipment repair
- Equipment maintenance
- Inventory management
- Technical training
- Customer service
- Team collaboration
- Heavy equipment operation
Timeline
Outdoor Power Equipment Specialist
Cowboy Headquarters
08.2022 - Current
CADD Operator
Relentless Fire Protection
01.2017 - 07.2021
Some College (No Degree) - Basic Computer Aid Drafting
Trinity Valley Community College