ROBERTO GONZALEZ
Edinburg,US
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with a strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Outdoor Power Equipment Specialist
Lowe's Home Improvement
Edinburg, TX
03.2024 - Current
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Collaborated with sales team to exceed monthly sales targets through effective cross-selling of related products.
- Enhanced store reputation by consistently delivering outstanding customer service and resolving complaints professionally.
- Evaluated competitor offerings to stay current on industry trends and maintain a competitive edge in the marketplace.
- Implemented preventative maintenance schedules for demonstration equipment to reduce downtime and repair costs.
- Increased customer satisfaction by providing expert advice on outdoor power equipment selection and usage.
- Assisted in maintaining a clean, organized showroom floor for optimal product display and ease of navigation.
- Contributed to marketing efforts by creating eye-catching promotional materials highlighting seasonal deals and new product arrivals.
- Educated customers on proper care techniques for their outdoor power equipment, increasing repeat business through trust building relationships.
Hardware and Tools Sales Associate
Lowe's Home Improvement
Edinburg, TX
06.2023 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Merchandise Service Associate
Lowe's Home Improvement
Edinburg, TX
04.2021 - 06.2023
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Used established planograms to arrange consistent shelves, bins, and racks at different locations.
- Put together promotional displays, such as quarter- and full-size point-of-sale displays.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Created eye-catching and unique visual displays to pique customer interest and increase sales.
- Contributed to positive workplace culture by collaborating effectively with colleagues across departments.
- Delivered merchandise to the sales floor and restocked shelves, racks, and bins in a visually appealing and well-organized manner.
- Adapted quickly to changing business needs by regularly rotating merchandise according to seasonal demands or customer preferences.
- Enhanced customer experience by maintaining clean, well-stocked, and organized store aisles.
Pro-Sales Representative
Lowe's Home Improvement
Edinburg, TX
10.2020 - 04.2021
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services.
- Branded products and maintained long-term client relationships through effective salesmanship.
- Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
- Built strong relationships with customers and left a positive impression on the company.
- Identified and resolved issues relating to profitability and meeting business objectives.
- Used my prospecting skills to generate and pursue leads, as well as set up appointments.
- Used cost estimation systems to document project information, create estimates, and revise project costs to reflect current data.
- Accurately estimated project materials and costs.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Conducted building analyses in order to prepare estimates for construction work.
Delivery Assistant/Load Puller
Lowe's Home Improvement
Edinburg, TX
09.2018 - 10.2020
- Loaded, secured, and unloaded appliances the safest way possible to prevent damages
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Organized loading tickets, and calculated the fastest routes possible.
- Provided excellent costumer service throughout the delivery process.
- Directly interacted with customers in a pleasant manner while remaining professional at all times.
- Completed on-time deliveries by selecting the best and most efficient routes.
- Maintained accurate records of deliveries and pickups for efficient tracking and reporting purposes.
- Reviewed routes and expected delivery times to determine the order of deliveries.
Independent Insurance Adjuster
Underpaid Claim
McAllen, TX
09.2017 - 09.2018
- Examined claim forms and other records to determine insurance coverage.
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas where licensed as an Independent Insuran
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Looked into and assessed property damage, as well as reviewing property damage estimates.
- Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.
- Answered phone calls to help customers with their questions and concerns.
- Identified insurance coverage limitations with a thorough examination of claims documentation and related records.
- Invoiced clients who's settlements were complete.
- Received, processed and deposited checks to business bank account.
- Conducted property inspections for damages
- Collected evidence of damages to claim to the insurance.
- Conducted joint inspections with engineers, insurance adjusters, and or business owners.
Sales Representative
South Texas Promotions
McAllen, TX
08.2017 - 09.2017
- Used a consultative sales approach to understand and meet customer needs
- Collaborated effectively with coworkers in fast-paced and intense environments
- Gave product demonstrations at customers' homes, answering questions and redirecting objections in order to close sales.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Edinburg, TX08.2024
Associate of Arts - Education
South Texas College
Mcallen, TX05.2021
High School Diploma -
Johnny G. Economedes High School
Edinburg, TX06.2017
Skills
- Team Leadership
- Effective Time Management
- Excellent Social Skills
- Bilingual (Spanish)
- Quick Learner
- Computer Software Literate
- Data Management
- Database Administration
- Customer Relations
- Self-Motivated
- Strong Verbal Communication
- Attention to Detail
- Recordkeeping and File Management
- MS Office
- Decision-Making
- Personable and Approachable
- Team Collaboration
- Work Planning and Prioritization
Timeline
Outdoor Power Equipment Specialist
Lowe's Home Improvement
03.2024 - Current
Hardware and Tools Sales Associate
Lowe's Home Improvement
06.2023 - 03.2024
Merchandise Service Associate
Lowe's Home Improvement
04.2021 - 06.2023
Pro-Sales Representative
Lowe's Home Improvement
10.2020 - 04.2021
Delivery Assistant/Load Puller
Lowe's Home Improvement
09.2018 - 10.2020
Independent Insurance Adjuster
Underpaid Claim
09.2017 - 09.2018
Sales Representative
South Texas Promotions
08.2017 - 09.2017
Bachelor of Science - Kinesiology
The University of Texas Rio Grande Valley
Associate of Arts - Education
South Texas College
High School Diploma -
Johnny G. Economedes High School