Martha Carrales
Edinburg,TX
Summary
Proven track record in enhancing billing accuracy and office efficiency at the City of Edinburg, leveraging expertise in billing systems and problem-solving. Fluent in English & Spanish, adept at fostering team development and customer engagement, significantly improving workflow and client satisfaction. Fast learner with great team management skills. Goal getter, and strong believer of the golden rule.
Overview
10
10
years of professional experience
Work History
Billing Specialist
City of Edinburg
Edinburg, TX
09.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assist colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Take payments for the water department
- Answer customer questions regarding their bills
Office Assistant
City of Edinburg
Edinburg, TX
09.2021 - 09.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- In charge of the Roll off containers in the solid waste deparment
- Dispatched drivers to their roll-off container pick up drop off routes daily
- Resolved drivers issues
- Worked with customers and filed their applications to rent out the containers
- Made sure customers were paying their bills in order to be able to continue renting out containers
Office Assistant
Verum Accounting & Counstulting
McAllen, TX
05.2016 - 01.2017
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- In charge of balancing books, accounts payable, receivable
- Did payroll for 15 small businesses
Office Assistant
ABC Janitorial
McAllen, TX
01.2016 - 05.2016
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Employee payroll
Supervisor
Agaci Store
Harlingen, TX
10.2014 - 12.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks of daily goals.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Employee schedules
- Balanced Registers, daily deposits
Education
Bachelor of Operations Managemet - Business
South Texas College
Mcallen, TX12.2024
Skills
Billing systems and software
Invoice Processing
Adjustments Processing
Data entry proficiency
Customer Engagement
Microsoft Office
Customer Service
Decision-Making
Deadline Adherence
Team Development
Staff Evaluation
Recruitment and hiring
Team Leadership
Goal Setting
Problem-Solving
Staff Management
Staff Training
FLUENT IN English & Spanish
Timeline
Billing Specialist
City of Edinburg
09.2022 - Current
Office Assistant
City of Edinburg
09.2021 - 09.2022
Office Assistant
Verum Accounting & Counstulting
05.2016 - 01.2017
Office Assistant
ABC Janitorial
01.2016 - 05.2016
Supervisor
Agaci Store
10.2014 - 12.2015
Bachelor of Operations Managemet - Business
South Texas College