Jodie Lambert
Long Beach,CA
Summary
Objective: Seeking a growth opportunity within the Greater Los Angeles area. Accomplished professional with experience managing and motivating other professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.
Overview
22
22
years of professional experience
Work History
Lead Dispatcher
High Tide
Montebello, CA
03.2021 - Current
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards, and weather conditions
Senior Dispatcher
Amuse
Lynwood, CA
06.2020 - 11.2020
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Managed and routed over 100 deliveries per day
- Efficient in Treez POS and Zendesk
Dispatch Manager
Pineapple Express Inc
Maywood, CA
04.2019 - 01.2020
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for cannabis delivery to allocate dispatch coverage during peak service times and during employee shortages.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Efficient in Blaze POS and Zendesk
Owner/Operator
Fast & Friendly Delivery
Long Beach, CA
01.2012 - 06.2018
- Started, owned and operated the North Orange County branch for the Fast & Friendly Medical Marijuana Delivery Service.
- Hired, trained and managed team of drivers and office staff.
- Managed logistics via Tookan application; patient profiles and inventory via Weedmaps MMJ platform
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across cannabis delivery operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Directed business operations for 30 employee company doing $1 million in yearly revenue.
- Trained and motivated 30 employees to perform daily business functions, including customer and safety.
EMT, Field Training Officer, Dispatcher
Guardian Ambulance Ltd.
Pasadena, CA
01.2002 - 03.2011
- Maintained updated and detailed records of calls in physical and electronic database.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- As dispatcher, responded to incoming calls; prioritized and dispatched ambulances appropriately
- As Field Training Officer, train onboarding EMTs in procedures and protocols, OSHA laws, regulations, and evaluate performance of trainees.
Education
Certificate - EMT/Fire Science
Pasadena City College
Pasadena, CASkills
- General management
- Strong attention to detail
- Inventory Management
- Logistics
- Customer Relations
- Verbal and written communication
- Self starter
Timeline
Lead Dispatcher
High Tide
03.2021 - Current
Senior Dispatcher
Amuse
06.2020 - 11.2020
Dispatch Manager
Pineapple Express Inc
04.2019 - 01.2020
Owner/Operator
Fast & Friendly Delivery
01.2012 - 06.2018
EMT, Field Training Officer, Dispatcher
Guardian Ambulance Ltd.
01.2002 - 03.2011
Certificate - EMT/Fire Science
Pasadena City College
Similar Profiles
Connor GriffithsConnor Griffiths
Front of House Team Member at High TideFront of House Team Member at High Tide
Eric R. Torres Criado Eric R. Torres Criado null
Master at High TideMaster at High Tide
Malik A ParhamMalik A Parham
Back of House Manager at High Tide HospitalityBack of House Manager at High Tide Hospitality