Jodie Lambert
Long Beach,CA
Summary
Objective: Seeking a growth opportunity within the Greater Los Angeles area. Accomplished professional with experience managing and motivating other professionals to achieve and surpass company targets. Focused on delivering decisive, forward-thinking and positive team leadership to enable production success with effective workflows. Equips employees to meet goals by building collaborative and skill-based culture.
Overview
22
22
years of professional experience
Work History
Lead Dispatcher
High Tide
Montebello , CA
03.2021 - Current
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values, and culture.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards, and weather conditions
Senior Dispatcher
Amuse
Lynwood , CA
06.2020 - 11.2020
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Carried out day-day-day duties accurately and efficiently.
- Managed and routed over 100 deliveries per day
- Efficient in Treez POS and Zendesk
Dispatch Manager
Pineapple Express Inc
Maywood , CA
04.2019 - 01.2020
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for cannabis delivery to allocate dispatch coverage during peak service times and during employee shortages.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Efficient in Blaze POS and Zendesk
Owner/Operator
Fast & Friendly Delivery
Long Beach , CA
01.2012 - 06.2018
- Started, owned and operated the North Orange County branch for the Fast & Friendly Medical Marijuana Delivery Service.
- Hired, trained and managed team of drivers and office staff.
- Managed logistics via Tookan application; patient profiles and inventory via Weedmaps MMJ platform
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across cannabis delivery operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Directed business operations for 30 employee company doing $1 million in yearly revenue.
- Trained and motivated 30 employees to perform daily business functions, including customer and safety.
EMT, Field Training Officer, Dispatcher
Guardian Ambulance Ltd.
Pasadena , CA
01.2002 - 03.2011
- Maintained updated and detailed records of calls in physical and electronic database.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- As dispatcher, responded to incoming calls; prioritized and dispatched ambulances appropriately
- As Field Training Officer, train onboarding EMTs in procedures and protocols, OSHA laws, regulations, and evaluate performance of trainees.
Education
Certificate - EMT/Fire Science
Pasadena City College
Pasadena, CASkills
- General management
- Strong attention to detail
- Inventory Management
- Logistics
- Customer Relations
- Verbal and written communication
- Self starter
Timeline
Lead Dispatcher
High Tide
03.2021 - Current
Senior Dispatcher
Amuse
06.2020 - 11.2020
Dispatch Manager
Pineapple Express Inc
04.2019 - 01.2020
Owner/Operator
Fast & Friendly Delivery
01.2012 - 06.2018
EMT, Field Training Officer, Dispatcher
Guardian Ambulance Ltd.
01.2002 - 03.2011
Certificate - EMT/Fire Science
Pasadena City College
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