Jodi (Liyeph) ( Life) Touchton
Tucson,AZ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Overnight Support Manager
Walmart
Tucson, Arizona
06.2010 - 10.2018
- Supervised overnight operations to ensure efficient workflow and team performance.
- Trained new employees on safety protocols and operational procedures.
- Operate standing lift,electric pallet jack, scissor lift..
- Merchandise
- Ensure truck was emptied,sorted,and brought to sales. Floor to be stocked
- 6 years stocking experience
- Run cash register
- Price product, perform price changes
- Ensure inventory accuracy
- Order product
- Ensure employees finished in timely manner
- Resolved customer inquiries and issues promptly during overnight shifts.
- Assist assistant Manager whenever needed
- Bail cardboard, and plastic for recycling
- Implemented quality control measures to enhance product presentation standards.
- Conducted team meetings to communicate goals and expectations effectively.
- Ensured compliance with applicable laws and regulations while managing the overnight shift.
- Assisted in developing strategies to increase efficiency within the department.
- Conducted regular performance reviews w
- Provided coaching and mentoring opportunities for less experienced staff members.
- Maintained up-to-date knowledge of products, services, policies and procedures related to the organization's offerings.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
- Checked inventory levels and placed merchandise orders for restocking purposes
- Maintained accurate records of all activities performed during each shift.
- Identified methods to help reduce shrink and integrated strategies into regular store procedures
- Provided ongoing training to maintain productivity and effectiveness of staff.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Implemented company-wide policy changes and initiatives
- Led weekly team meetings to communicate business updates and review team performance.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each night.
Education
Diploma - Medical Assistant
Carrington College
Tucson, AZ 11.2008 - 08.2009
Skills
- Staff supervision
- Inventory management
- Equipment operation
- Inventory shrink reduction
- Merchandise stocking oversight
- Processing overstock
- Performance evaluations
- Customer service expertise
- Work Planning and Prioritization
- Training and development
Work Preference
Work Type
Full TimePart TimeTimeline
Overnight Support Manager
Walmart
06.2010 - 10.2018
Diploma - Medical Assistant
Carrington College
11.2008 - 08.2009