JoDina Mueller
Everett
Summary
Detail-oriented and resourceful administrative professional with extensive experience in managing confidential information, organizing data, and supporting departmental functions. Adept at coordinating tasks, preparing reports, and ensuring compliance with policies and procedures. Known for working independently, exercising initiative, and managing competing priorities in fast-paced environments. Eager to contribute organizational skills and industry knowledge to support the success of the department and its objectives.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Port of Everett
Everett
04.2022 - Current
- Provide in-person and phone customer service, maintaining professionalism while handling confidential information
- Process payments securely and confidentially, ensuring compliance with billing procedures
- Handle multiple inquiries and complaints efficiently in a fast-paced environment, demonstrating organizational and multitasking abilities
- Educate customers on policies, agreements, and procedures, ensuring compliance with internal standards
- Support departmental processes by assisting with documentation and maintaining organized records
Clinical Operations Coordinator
Rehab Without Walls
Lynnwood
06.2001 - 09.2021
- Coordinated cross-departmental projects, ensuring smooth collaboration and adherence to operational standards
- Managed administrative, financial, and clinical tasks, including gathering and organizing confidential data for review
- Prepared and collected clinical documentation in compliance with state regulations and company policies
- Conducted risk management reviews and provided administrative support for employee recruitment and retention
- Improved patient satisfaction through enhanced care coordination, aligning with performance improvement strategies
- Maintained strict confidentiality while handling sensitive documentation and reports
Event and Volunteer Coordinator
University of Washington
Seattle
09.2010 - 02.2011
- Coordinated event-related tasks, including managing participant communications and organizing logistics
- Developed policies to support volunteer success and managed event timelines to meet departmental goals
- Supervised and trained volunteers to ensure adherence to organizational standards and efficient execution of events
- Created reports for department leaders on volunteer performance and event success, demonstrating strong communication skills
Assistant Meeting Producer
Mercedes-Benz USA
04.2002 - 04.2004
- Assisted in producing executive meetings, managing logistics, budgets, and materials for seamless operations
- Generated reports, handled meeting expenses, and ensured proper documentation of activities
- Collaborated with teams to improve event operations and provided recommendations for enhancement
Special Events Coordinator
Scripps Mercy Hospital Foundation
San Diego
06.1999 - 06.2000
- Coordinated system-wide fundraising events, including sponsorship strategy development and revenue generation
- Managed all event-related tasks, including documentation, marketing, and coordination with external stakeholders
- Developed detailed reports and gathered data for review to ensure events met financial and operational goals
Education
Signature Program -
Leadership Snohomish County
Everett, WA05-2025
Project Management Certificate -
Everett Community College
Everett, WA06.2024
Certified Brain Injury Specialist -
Brain Injury Association of America
Lynnwood, WA01.2012
Bachelor of Arts - Recreation Administration and Leisure Studies
Washington State University
Pullman, WA06.1999
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Microsoft Teams
- Microsoft Project
- SharePoint
- Google Drive
- HRIS and CRM software
- Budget tracking and invoice processing
- Report generation and data analysis
- Strong organizational and multitasking skills
- Knowledge of confidential data handling and compliance
Timeline
Customer Service Representative
Port of Everett
04.2022 - Current
Event and Volunteer Coordinator
University of Washington
09.2010 - 02.2011
Assistant Meeting Producer
Mercedes-Benz USA
04.2002 - 04.2004
Clinical Operations Coordinator
Rehab Without Walls
06.2001 - 09.2021
Special Events Coordinator
Scripps Mercy Hospital Foundation
06.1999 - 06.2000
Signature Program -
Leadership Snohomish County
Project Management Certificate -
Everett Community College
Certified Brain Injury Specialist -
Brain Injury Association of America
Bachelor of Arts - Recreation Administration and Leisure Studies
Washington State University
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