Andrea Ballesteros
Summary
Motivated and detail-oriented professional with proven experience in the utility industry and customer service. Adept at working in high-volume environments requiring attention to detail, problem-solving, and excellent communication skills. Successfully works as part of a team, with an enthusiastic attitude to help others.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Puget Sound Energy
Bothell, Washington
06.2025 - Current
- Review and process customer applications for energy assistance programs, ensuring eligibility requirements are met and documentation is complete.
- Accurately post pledges to customer accounts, verifying data to ensure correct allocation and fund type is applied.
- Maintain detailed records of account interactions, application statuses, and account corrections in line with business procedures.
Account Resolution Specialist
Southwest Gas Corporation
Carson City, Nevada
03.2022 - 06.2025
- Performed a high volume of customer account-related functions with the ability to effectively interpret, analyze and resolve complex billing/credit issues; performed accurate and efficient data input and retrieval with various computer applications while adhering to quality standards.
- Investigated and resolved billing discrepancies by analyzing usage data, rate applications, and account history to ensure billing accuracy.
- Applied and maintained correct billing rates, factors, and determinants on customer accounts in accordance with SOX compliance and regulatory guidelines.
- Completed accurate and efficient data entry and database updates to support business operations. Audited internal data and processes to identify and manage initiatives, improving business performance.
Sales Consultant
AT&T
Carson City, Nevada
07.2016 - 02.2020
- Developed relationships and rapport with customers to personalize a whole sales solution relating to wireless and home services.
- Met with customers in a sales environment to drive product sales, resolve technical issues, and increase customer knowledge.
- Maintained integrity of the store operating procedures including: opening, closing, inventory, billing paperwork/record keeping, cash management, maintaining store standards in merchandise.
Education
Western Nevada College
Carson City, NV10-2022
Skills
- SAP, MiUtility
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Office Management: Document Management, Calendar Management, Data Entry
- Rate & Factor Analysis
- Data Accuracy & Auditing
- Customer Service; communication, problem-solving, time management
Languages
- Fluent English and Spanish
Timeline
Customer Service Representative
Puget Sound Energy
06.2025 - Current
Account Resolution Specialist
Southwest Gas Corporation
03.2022 - 06.2025
Sales Consultant
AT&T
07.2016 - 02.2020
Western Nevada College