JODINE HEPNER

• Lead onboarding of additional service lines to Salesforce Field Service, with full ownership of Change Management strategy and execution.
• Design and execute change strategies for new service line deployments, including stakeholder analysis, communication planning, and training readiness.
• Lead cross-functional teams to ensure adoption of new processes and digital tools.
• Established change success metrics and monitored user adoption to drive continuous improvement.

• Owned Change Management workstream for a $30M global strategic transformation program supporting $750M in audit and inspection services migrating into Salesforce Field Service.
• Applied PROSCI/ADKAR methodology across planning, stakeholder engagement, communications, training, and adoption tracking.
• Led internal and external communication and engagement strategy for +1500 employees and +60K customers.
• Oversaw vendor deliverables and ensured alignment with overall transformation roadmap.
• Developed and deployed comprehensive training programs to support enterprise-wide adoption for over 1500 users.
• Increased user satisfaction over 25% in less than 6 month period.

• Managed enterprise program converting $700M recurring invoice to subscription service processes.
• Developed roadmap to expand program into new service lines.
• Led Change Management, communications, and training across multiple stakeholder groups and customer audiences.
• Managed cross-functional workstreams and ensured smooth deployment readiness.

• Led multi-year transformation from document-based workflows to modern digital, data-enabled processes.
• Built strategic roadmap for phased transformation and future service line expansion.
• Delivered Change Management strategy supporting SME and user training in wave-based deployments.
• Directed cross-functional teams through complex data transformation and process redesign initiatives.

• Managed IT teams and facilitated stakeholder engagement

• Led $1M transformation program developing audit program.
• Developed fulfillment team
• Drove Change Management initiative for training and adoption of new systems and processes for +1500 employees and +850 customers.

Managed Certification Engineering team

Lead process improvement activities increasing employee engagement

• Facilitated global accreditation assessments with regulatory bodies and global operational teams.

Managed certification projects

Developed technical safety standards