Criselda Navarro
People and Culture Manager
Norristown,PA
Summary
People and Culture Manager
Strategic project leader specialized in helping teams to launch productivity initiatives from inception to Minimum Viable Product completion. Experienced in driving onboarding for engineers, crafting impactful communication strategies, and optimizing training setups. Recognized for reviving contractor hiring, converting to staff, and strengthening vendor relations leading to streamlined recruitment within IT core roles. Played a crucial role in ensuring the successful adoption of the ERP system in several project implementations. Bi-lingual English - Spanish.
Additional skills and areas of expertise include:
Agile Techniques Stakeholder Alignment Resource Planning Data analysis
Talent Attraction Recruitment Performance Management Career Development
Project Management Change Management Business Analysis DEI
Overview
8
8
years of professional experience
Work History
People and Culture Manager
ACLAMO
Norristown, PA
07.2024 - Current
- Foster a positive work environment and develop a strong organizational culture
- Aligning HR practices with organization mission, covering talent attraction, recruitment, training and development, compensation and benefits, and employee relations
- Has implemented HR strategic plans on DEI initiatives and Social Impact
- Highly organized, detail oriented, and proactive communicator with leadership experience in HR.
VANGUARD
Malvern, PA
05.2017 - 11.2023
Business Project Manager
10.2022 - 09.2023
- Orchestrated IT technical onboarding through change management and communication strategies as Project Administrator for Technologists Training Program through the management of scrum meetings, communication tools, onboarding, stakeholders, feedback, and expert sessions and training logistics
- Led a transformative one-year technical onboarding program for 265 Application Engineers, achieving a 50% graduation rate and a 7 point NPS increase through strategic communication
- Improved collaboration by engaging over 100 stakeholders through hosted SME/Project team sessions, office hours, hiring managers' informational sessions, and experts' Ask Me Anything sessions
- Advised and guided the project’s communication team and product owner, including feedback mechanisms- surveys and focus groups
- Enabled data-driven decision-making in scrum meetings by leveraging Excel-based data analysis to monitor project advancement and evaluate key milestones.
Business Project Manager
01.2019 - 01.2021
- Optimized IT staff augmentation operations and strengthened vendor relationships for enhanced operational efficiency and resource management
- Managed spend of $97 million across staff augmentation vendors, ensured cost-effective and efficient operations while maintaining high-quality services for internal IT hiring managers and PMOs
- Delivered a 33% surge in contractor pipeline, meeting crucial project deadlines and fostering workforce stability by converting contractors to permanent roles
- Strengthened vendor ties by expanding partnerships for enhanced talent acquisition
- Drove successful outcomes and delivered organizational value by standardizing communication and project execution via collaboration and strategic coordination
- Successfully implemented Supplier Vendors’ initiatives and innovations, displaying autonomy in decision-making and management
- Transformed quarterly business and SLA reviews by employing Tableau reports and data analysis tools, enabling in-depth insights into Supplier Vendor performance for informed decision-making
- Supervised Suppliers Vendors Account leaders, enabling effective liaison with IT subdivisional PMOs and Hiring Managers.
IT Change Management Project Manager
01.2017 - 01.2019
- Advised sub-divisional PMOs and IT leaders on project’s Change Management strategy for Security & Fraud division's business transformation
- Drove change initiatives through the implementation of PROSCI-ADKAR tools by incorporating stakeholder analysis, impact diagrams, readiness assessments, communication strategies, sponsorship roadmaps, resistance management plans, and coaching strategies
- Initiated and orchestrated successful implementation of diverse initiatives including Free Address Workspace Pilot, Workspace Environment Modernization, Security & Fraud Segmentation, IT Outsourcing Service Model, and Awareness Campaign Sourcing Services, fostering cross-divisional collaboration and streamlined project execution.
Education
Master - Finance
Universidad Bicentenaria de Aragua – Caracas
Bachelor of Science - Business Administration
University of Arkansas
2017
platform: Leading from the emerging future - undefined
2022
Professional Coach, Newfield Consulting - undefined
August 2023
Skills
- PROSCI ADKAR Change Management PROSCI 2017
- Tools:
- Office365-Teams, Jira for project management, Confluence for project documentation, Tableau, Mural for project team collaboration, PowerPoint, Excel, SharePoint, and Visio for process workflow mapping
Accomplishments
- SOFTTEK-INGREDION Westchester, Illinois
- SAP- Organizational Change Manager 4/2015 – 11/2015
- Led Penford M&A integration onto Ingredion's SAP ERP platform
- Designed and executed SAP ERP integration Change Management program, including stakeholder engagement, communication strategy, impact assessment, training coordination, and playbook creation
- Led and delivered successful SAP ERP integration during three key M&A processes, driving alignment, conducting training for 150 users, defining role mappings, ensuring readiness, and creating an OCM playbook for future acquisitions
- Enabled successful SAP rollout for Penford, leading Go-Live support planning and creating an OCM playbook, utilizing ASAP and IBM methodologies to drive effective stakeholder engagement and targeted communications
- IBM-VERIZON Dallas, TX
- Managing Consultant, Global Business Service SAP Practice 7/2013 – 4/2014
- Championed the organizational change strategy for integrating legacy systems into the existing SAP platform
- Formulated and executed project organizational change management and training strategy
- Successfully integrated 14 European sites into North America's SAP ERP using IBM Better Change OCM strategy
- Led workshops, validated stakeholder expectations, devised communication plans, and supervised team progress
- Other Relevant Work Experience
- SOFTTEK Miami, FL
- SAP ERP Solution Designer
- Led analysis, design, and construction of SAP ERP solutions, supported Sales Engineering through demo creation, business case preparation, and spearheaded RFP development and resource planning for cost-effective financial models
- SOFTTEK -BURGER KING Miami, FL
- App Services Transition Manager
- Led and managed Application Managed Services Engagement encompassing multiple modules and ancillary management systems
- Leveraged Change Management experience to drive adoption of newly adopted Application Outsourcing model
- Developed knowledge transfer plan for applications takeover involving Enterprise Resource Planning platform knowledge and SAP consultants onboarding
- Supported and advised the individuals involved in handling critical situations listed in project issue log
- Created and rolled out a 60-day training plan for recipients of support & maintenance team
- SOFTTEK- INGREDION M&A NATIONAL STARCH Oakbrook, IL
- Change and Training Manager
- Led integration of National Starch to US Global Template Enterprise Resource Planning system
- Formulated and executed project change management strategy and plan to integrate newly acquired company to SAP ERP system US headquarters
- Configured a team of Subject Matter Experts volunteers to train new system users
- Coordinated the training and education program of 600 end users to integrate the SAP platform to parent company new processes
- SOFTTEK- Pioneer Hi-Bred (DuPont Subsidiary) Guadalajara, Jalisco Mexico
- SAP Project Manager
- Implemented SAP ERP ECC Global template in Mexico, Venezuela, and Central America
- Oversaw System Go Live Cut Over for a project of approximately $1.5 million
- Developed and executed project plan cut over strategy to deploy SAP ERP ECC global system template to Mexico, Latin America
- Managed a project team of seven consultants to deploy global system template
- Carried out activities related to systems change request procedures and sand box, testing environment
- Aligned local Mexico’s Change Management strategy and training with the global template
- Coordinated the development of training material documentation production for system training modules
- Oversaw the end user training program for 700 newly system users
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureFlexible work hoursPaid time offHealthcare benefitsTeam Building / Company RetreatsPersonal development programs401k matchStock Options / Equity / Profit SharingWork-life balancePaid sick leaveCareer advancementTimeline
People and Culture Manager
ACLAMO
07.2024 - Current
Business Project Manager
10.2022 - 09.2023
Business Project Manager
01.2019 - 01.2021
VANGUARD
05.2017 - 11.2023
IT Change Management Project Manager
01.2017 - 01.2019
Master - Finance
Universidad Bicentenaria de Aragua – Caracas
Bachelor of Science - Business Administration
University of Arkansas
platform: Leading from the emerging future - undefined
Professional Coach, Newfield Consulting - undefined
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