Orlando Santiago
Norristown,PA
Summary
Dynamic factory operations professional with a proven track record of fostering team collaboration and driving results. Expertise in process optimization, quality control, and workflow management ensures adaptability to evolving demands while consistently maintaining high standards. Recognized for effective leadership and strong problem-solving skills, prepared to tackle new challenges and contribute to team success. Committed to advancing organizational objectives with enthusiasm and a proactive approach.
Overview
8
8
years of professional experience
Work History
Supervisor of Factory Operations
Johnson Matthey Inc
03.2025 - 11.2025
- Oversaw daily factory operations, ensuring compliance with safety and quality standards.
- Led a team of operators to optimize production efficiency and minimize downtime.
- Implemented process improvements that enhanced workflow and reduced waste in manufacturing processes.
- Developed training programs for new staff, fostering skill development and operational knowledge.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Managed inventory levels to ensure optimal stock availability, minimizing waste and reducing costs associated with excess inventory.
Support Rep Warehouse Ops / U.S / Client Relationship Rep I U.S
Purolator International
09.2021 - 02.2025
- Proficient in various aspects of warehouse operations, including receiving, weighing, measuring, scanning, labeling, and shipping, all while strictly adhering to safety and security regulations. Responsibilities extend to loading and unloading packages/skids from processing stations and trailers, affixing labels to packages, scanning boxes from the inbound staging area, and preparing bill of ladings and customs documentation. Proficient in Microsoft Office, including email, Teams, and Excel and Beacon for daily Data Entry.
- Led initiatives to optimize support procedures, resulting in increased efficiency and reduced response times.
Warehouse Assistant
Purolator International Inc.
09.2021 - 02.2025
- Implemented process improvements that enhanced workflow efficiency and reduced order fulfillment times.
- Analyzed operational data to identify trends, contributing to strategic decisions for resource allocation.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
- Supervised warehouse operations by managing employees during shifts.
Service Writter
Jiffy Lube
09.2018 - 10.2019
- Provided outstanding customer service by attentively addressing concerns and answering questions. Monitored inventory levels during shifts, proactively placing orders to replenish supplies. Entered relevant information from customer calls and onsite service visits into the company’s system.
Maintnence Tech
Whitemarsh Valley Country Club
04.2018 - 09.2018
- Managed outdoor grounds keeping and landscaping, demonstrating proficiency with various landscaping equipment. Planned and executed assigned projects successfully. Collaborated effectively with team members in fast-paced and intense environments. Led key projects that resulted in positive outcomes.
Education
High School Diploma -
Secondary High School Diploma
Norristown, PA01.2017
Skills
- Microsoft Office (Outlook, Excel, PDF, Word)
- Forklift Certified
- Customs Document creation
- Adaptability
- Multitasking
- Beacon
- Communication (verbal and written)
- Heavy Lifting
- Team Collaboration
- Customer Service
- Equipment operation
- SAP Program
Languages
Spanish
Native or Bilingual
Timeline
Supervisor of Factory Operations
Johnson Matthey Inc
03.2025 - 11.2025
Support Rep Warehouse Ops / U.S / Client Relationship Rep I U.S
Purolator International
09.2021 - 02.2025
Warehouse Assistant
Purolator International Inc.
09.2021 - 02.2025
Service Writter
Jiffy Lube
09.2018 - 10.2019
Maintnence Tech
Whitemarsh Valley Country Club
04.2018 - 09.2018
High School Diploma -
Secondary High School Diploma