Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jody-Ann Stephenson

College Hill District,Mango Valley

Summary

Motivated housekeeping professional with resort‑level experience, strong cleaning skills, and a proven record of enhancing guest satisfaction through teamwork, efficiency, and high cleanliness standards.

Overview

2027
2027
years of professional experience

Work History

Housekeeper

Beaches Turks & Caicos
Turks & Caicos
2025 - Current
  • Maintained cleanliness and organization of guest rooms and public areas.
  • Assisted in laundry operations, ensuring timely processing of linens and towels.
  • Utilized cleaning chemicals and equipment safely according to safety standards.
  • Conducted routine inspections to uphold quality standards in cleanliness.
  • Collaborated with team members to optimize workflow and efficiency in housekeeping tasks.

Housekeeper

Beaches Boscobel
2024 - 2025
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.

Housekeeper

Sandals Ochi Beach Resort
St.Anns Bay
2022 - 2024
  • Responded promptly to guest requests for additional amenities or services.
  • Trained new staff on cleaning procedures and safety protocols effectively.
  • Implemented inventory management practices for cleaning supplies, reducing waste.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Housekeeping Trainee

Sandals Ochi Beach Resort
St.Anns Bay
2014 - 2014
  • Assisted in maintaining cleanliness and organization of guest rooms and common areas.
  • Learned proper cleaning techniques for various surfaces and materials to ensure quality standards.
  • Collaborated with team members to quickly respond to guest requests and inquiries.
  • Utilized housekeeping tools and equipment safely and effectively during daily tasks.

Education

High School Diploma - Hospitality

Heart Trust NTA
Lluida Vale, Clarendon, Jamaica
07.2016

High School Diploma - Hospitality

Claud McKay High
Clarendon, JA
06.2014

Skills

  • Teamwork
  • Housekeeping
  • Residential cleaning
  • Hospitality background
  • Customer service-focused
  • Excellent oral and written communication
  • Laundry management

Timeline

Housekeeper

Beaches Turks & Caicos
2025 - Current

Housekeeper

Beaches Boscobel
2024 - 2025

Housekeeper

Sandals Ochi Beach Resort
2022 - 2024

Housekeeping Trainee

Sandals Ochi Beach Resort
2014 - 2014

High School Diploma - Hospitality

Heart Trust NTA

High School Diploma - Hospitality

Claud McKay High