Summary
Overview
Work History
Education
Skills
Timeline
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Jody ArmijoCarranco

Wheat Ridge,CO

Summary

Driven Front End Cashier focused on quickly processing merchandise transactions to enhance customer shopping experience. Skilled in handling returns and exchanges and answering customer inquiries. Comfortable working independently with little to no supervision. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

21
21
years of professional experience

Work History

Front End Cashier Assistant

Walmart
Lakewood, CO
12.2021 - Current
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Set up front-end merchandise displays to attract customers and showcase store products.
  • Mentored new team members on sales software system operation.

Customer Care Representative

Avis Budget Group
Denver, CO
06.2021 - 11.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
  • Communicated with clients regarding account services, statements, and balances.

Records Information Administrator

Bryan Cave Leighton Paisner
Denver, CO
09.2002 - 07.2020
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Improved office organization by developing filing system and customer database protocols.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Coordinated and conducted classes to teach procedures to new staff members.
  • Answered telephones to take messages or redirect calls to appropriate colleagues.

Education

High School Diploma -

John F. Kennedy High School
Denver, CO
06.1979

Skills

  • Liquor Regulations and Compliance
  • ID Verification
  • Bagging Assistance
  • Inventory Stocking

Timeline

Front End Cashier Assistant

Walmart
12.2021 - Current

Customer Care Representative

Avis Budget Group
06.2021 - 11.2021

Records Information Administrator

Bryan Cave Leighton Paisner
09.2002 - 07.2020

High School Diploma -

John F. Kennedy High School

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Jody ArmijoCarranco