Jody AR Valdez
Espanola,NM
Summary
Customer-focused professional and team leader with extensive experience delivering high-quality service in fast-paced, client-facing environments. Skilled in conflict resolution, customer relationship management, team coaching, and problem-solving. Demonstrated ability to manage high-performing teams, improve customer satisfaction, and streamline processes to enhance operational efficiency.
Overview
12
12
years of professional experience
Work History
Sales Manager / Team Lead
Zia Solar Power
Albuquerque, NM
02.2023 - Current
- Manage a team of 6–10 sales representatives, coaching on customer engagement and service excellence
- Oversaw $3 million in solar sales while ensuring a positive client experience
- Streamlined team workflows, improving efficiency and customer satisfaction
- Maintained high retention and repeat business through strong client relationship management
Sales Representative
Sunrun
San Francisco, CA
04.2022 - 02.2023
- Provided personalized customer service while closing 43 solar deals totaling $1.5 million
- Assisted clients through product selection, contract process, and post-sale support
- Built strong relationships that resulted in high client satisfaction and repeat business
- Contributed to team development with door-knocking crew
Sales Representative
Boundless Inc
Marlborough, MA
02.2021 - 04.2022
- Maintained customer accounts and provided ongoing support, resolving inquiries and issues promptly
- Sold approximately $1 million in solar products, ensuring client satisfaction throughout the process
- Leveraged CRM software to track opportunities and maintain accurate customer records
- Contributed to team development by training new hires in the sales process
Bartender / Waiter
Pasco Kitchen & Lounge / Dave & Busters / Charro Steak / Indian Pueblo Kitchen / M’Tucci’s
Various Locations
01.2014 - 01.2020
- Delivered high-volume customer service while ensuring accuracy of orders and payments
- Resolved customer complaints and special requests professionally to ensure satisfaction
- Built strong customer relationships, increasing repeat business and loyalty
- Coordinated with team members to ensure smooth operations and service delivery
Education
Associate of Applied Science - Business
Central New Mexico Community College
Albuquerque, NM12.2016
Business and Entrepreneurship Coursework
University of New Mexico
Albuquerque, NM12.2016
High School Diploma -
McCurdy High
Espanola, NM05.2003
Skills
- Customer Service & Support
- Team Leadership & Coaching
- Conflict Resolution & De-Escalation
- Client Relations & Technical Communications
- Order Accuracy & Transaction Processing
- Multitasking & Time Management
- Customer Retention & Satisfaction
- Complaint Resolution
- Training & Onboaring
Timeline
Sales Manager / Team Lead
Zia Solar Power
02.2023 - Current
Sales Representative
Sunrun
04.2022 - 02.2023
Sales Representative
Boundless Inc
02.2021 - 04.2022
Bartender / Waiter
Pasco Kitchen & Lounge / Dave & Busters / Charro Steak / Indian Pueblo Kitchen / M’Tucci’s
01.2014 - 01.2020
Associate of Applied Science - Business
Central New Mexico Community College
Business and Entrepreneurship Coursework
University of New Mexico
High School Diploma -
McCurdy High
Non Technical Experience
- Restaurant & Retail (15+ years): Banquet coordinator, shift lead, procurement coordinator, bartender, sever, host, expo, dishwasher, and
- Developed a small field marketing company to generate solar leads in 2023 & 2024
- Completed the TEFL course work to teach English as a second language
- Participated in Albuquerque Hispano Chamber of Commerce
- Worked with the SBDC at CNM to develop my network as a local Small Business Owner