JODY BENZOLA
Customer service
Yonkers,NY
Summary
Friendly Team leader with 22 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
- Motivated lead support of 21 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
21
21
years of professional experience
Work History
Escalation Lead
Altice USA
The Bronx, NY
09.2001 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Charles E Gorton High School of Excellence
Yonkers NY06.1992
Skills
- Order and Refund Processing
- Customer Data Confidentiality
- Customer Satisfaction
- Issue and Complaint Resolution
- Customer Retention Strategies
- Effective Multitasking
- Responding to Difficult Customers
- Website Navigation
- Creative Solutions
Timeline
Escalation Lead
Altice USA
09.2001 - Current
High School Diploma -
Charles E Gorton High School of Excellence
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