Sandeep Pothani
Columbus,OH
Summary
Dedicated and results-driven professional with 8 years of expertise in Fraud and Claim Management at Wells Fargo Bank. Proven track record as a Senior Escalation Lead, demonstrating exceptional leadership skills and a strategic approach to resolving complex issues. Seeking a challenging role that leverages my extensive experience to contribute to the success of a dynamic organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Escalation Lead
Wells Fargo India Pvt Ltd
Hyderabad, TG
03.2016 - 02.2023
- Managed Treasury Service Products, ensuring smooth daily cash management for clients.
- Utilized mainframe and web-based systems to analyze payment activity and identify patterns of behavior.
- Reviewed and approved overnight overdrafts within authority, escalating to Credit for overdrafts above authority.
- Conducted follow-ups with coverage teams and clients on aged overdrafts.
- Investigated intraday overdrafts, determining necessary changes for improved payment flow.
- Approved or escalated intraday overdrafts related to wire or book transfer activity, ACH transactions, and international collections.
- Reviewed Treasury Service-related facilities, including intraday lines and operating lines supporting treasury products.
Financial Analyst
TEKsystems (Wells Fargo)
Hyderabad, TG
03.2015 - 03.2016
- Analyzed claim data to identify trends in customer service or claims processing.
- Took corrective legal actions against illegal activities by reporting activities to regulatory authorities.
- Performed data mining and analysis of large datasets to identify potential fraudulent transactions.
- Responded promptly to customer inquiries regarding suspected or confirmed debit card or credit card fraud incidents.
- Monitored customer accounts regularly for signs of unauthorized activity or suspicious transactions.
- Analyzed customer accounts and transaction histories to determine suspicious activity.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Education
MBA - Accounting And Finance
Malla Reddy Institute of Management
Hyderabad06-2013
Bachelor of Arts - Accounting And Finance
Wesley Degree College
Hyderabad06-2011
Skills
- Complaint Investigation
- Collections Management
- Database Maintenance
- Creativity
- Analytical Thinking
- Creative Problem Solving
- Ability to Multitask
- Leadership
- Quality Control
- Regulatory Compliance
- Order and Refund Processing
Accomplishments
- Recognized as a Quality Performer for the month of January and October 2018, showcasing consistent excellence in performance and commitment to quality standards.
- Successfully reduced the resolution time for escalated cases by implementing streamlined processes.
- Recognized for exceptional leadership skills and the ability to navigate complex and high-pressure situations.
- Recognized with a nomination for the WAC Award, reflecting acknowledgment of outstanding contributions and achievements in the workplace.
Certification
- Scrum Master (CSM), Scrum Alliance
- Certified Six Sigma Executive Green Belt (CSSE-GB) , Henry Harvin
Timeline
Senior Escalation Lead
Wells Fargo India Pvt Ltd
03.2016 - 02.2023
Financial Analyst
TEKsystems (Wells Fargo)
03.2015 - 03.2016
MBA - Accounting And Finance
Malla Reddy Institute of Management
Bachelor of Arts - Accounting And Finance
Wesley Degree College
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